It Technician - Secondary School In Wiltshire

Marchant Recruitment; Chippenham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free parking on site

Uniform and equipment provided

Meals and refreshments during school:

Death in service cover

Personal accident insurance

School fee concession

Job summary

Marchant Recruitment is seeking a School IT Support Technician for a permanent, full-time role in Chippenham, Wiltshire. You will provide first- and second-line IT support across classrooms and offices, troubleshoot hardware and software, manage user accounts and help maintain a secure digital environment for pupils and staff.

The role covers device rollouts, system maintenance, asset tracking and safeguarding checks, with occasional out-of-hours work paid as overtime or time off in lieu.

Qualifications

• Experience in educational IT support is preferred.
• Ability to troubleshoot across hardware, software and networks.
• Familiarity with classroom technology and digital tools.

Responsibilities

• Provide responsive day-to-day IT support for teachers, staff and students.
• Diagnose hardware, software and network faults in classrooms and offices.
• Set up, configure and deploy computers, laptops, iPads, and interactive display screens.
• Manage user accounts, permissions and access controls across school systems.
• Maintain inventory records and track school IT hardware and software assets.
• Support audio-visual equipment for assemblies, school productions and events.
• Assist with routine safeguarding filter checks and data backups.
• Log, update and track support tickets using a school helpdesk system.

Skills

IT support

Troubleshooting

Network basics

Hardware setup

Customer focus

Education

Computing qualification

Job description

Hours: 40 hours per week, Monday to Friday

Contract: Permanent, full time, 52 weeks per year

Salary: Competitive, dependent on experience

A technical role where every day is different Do you enjoy solving complex technical puzzles, supporting teachers and pupils, and taking pride in keeping a busy educational environment running smoothly?

We are looking for a reliable and experienced School IT Support Technician to join our ICT Team. This hands‑on role will suit someone who enjoys variety, uses their initiative and is happy turning their skills to whatever tech challenge the day brings across our classrooms and offices.

One day you might troubleshoot a classroom interactive whiteboard, set up new devices for a computer suite or resolve a network issue. The next could involve preparing laptops for students, managing user accounts or assisting staff with digital learning tools.

You will help keep the school’s digital infrastructure, hardware and software secure, accessible and well‑maintained for pupils, staff and visitors.

About the role You will carry out first- and second-line IT support across the school sites, including hardware repairs, software installation, network troubleshooting, user account management and classroom tech support.

You will also support device rollouts, system maintenance, asset tracking and routine safeguarding compliance checks (such as web filtering and e‑safety monitoring). Occasional out‑of‑hours support or maintenance windows may be required during school holidays, but these are infrequent and paid as overtime or given back as time off in lieu.

Key responsibilities

• Provide responsive day‑to‑day IT support and troubleshooting for teachers, staff and students
• Diagnose hardware, software and network faults in classrooms and offices
• Set up, configure and deploy computers, laptops, iPads, and interactive display screens
• Manage user accounts, permissions and access controls across school systems
• Maintain inventory records and track school IT hardware and software assets
• Support audio‑visual equipment for assemblies, school productions and parent evenings
• Assist with routine safeguarding filter checks and data backups
• Log, update and track support tickets using a school helpdesk system

About you You may have worked in educational IT support, school technical services, or corporate helpdesk environments. Previous experience working in a school or educational setting would be useful, but it is not essential.

You will need practical technical experience, good judgement and the ability to prioritise urgent technical issues that impact teaching and learning.

You will also bring:

• A positive, patient, and helpful approach when working with children and educators
• Good organisation and time management during busy term times
• The ability to work independently and as part of a team
• A polite and professional manner
• The technical aptitude to quickly learn and adapt to specialist educational software and hardware
• A full, clean UK driving licence
• Relevant IT certifications or a computing qualification would be useful, but are not essential.

What we offer:

• A permanent Monday to Friday role
• Free parking on site
• Uniform and equipment provided
• Meals and refreshments during the school day when the kitchen is operating
• Death in service cover and personal accident insurance
• School fee concession, subject to qualifying conditions
• Regular professional development and training opportunities
• Overtime or time off in lieu for occasional out‑of‑hours work
• Varied work with visible results in an educational community
• Supportive colleagues and a positive working environment
• The chance to become a valued member of the ICT Team

We are committed to safeguarding and promoting the welfare of children and young people. Applicants must undergo appropriate child protection screening, including checks with previous employers and the Disclosure and Barring Service.

IT Technician - Secondary School in Wiltshire Chippenham, England, United Kingdom