It Technician – Dynamic Secondary School In Buckinghamshire

Marchant Recruitment; Aylesbury; On-site; GBP 21,000 - 32,000; Full time

Job summary

Marchant Recruitment is seeking an IT Technician for a forward-thinking secondary school in Buckinghamshire. You will provide 1st and 2nd line support to staff and students, troubleshoot hardware and software issues, and maintain IT infrastructure across Windows, Microsoft 365, and Active Directory.

You will work under the Network Manager to ensure reliable IT services, with opportunities for technical training and career development in a modern school environment.

Qualifications

• Proven experience in IT support, helpdesk, or tech service desk environments.
• Strong working knowledge of Windows OS, Microsoft 365, Active Directory, and networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Good communication and user-focused attitude when supporting staff and students.

Responsibilities

• Provide 1st and 2nd line IT support via the school helpdesk system.
• Maintain and deploy desktop PCs, laptops, tablets, and AV equipment.
• Administer user accounts and security settings across AD, Microsoft 365, and Google Workspace.
• Assist with network maintenance, printer fleet management, and system backups.
• Maintain hardware and software asset register and manage stock/repairs.
• Support staff and students in using educational software and digital learning tools.

Skills

Windows OS

Microsoft 365

Active Directory

Networking

Job description

A forward-thinking secondary school in Buckinghamshire is seeking a skilled, proactive, and customer-focused IT Technician to join its dedicated digital services team on a permanent, full-time basis.

Job Overview Working under the direction of the Network Manager, the IT Technician will take day-to-day responsibility for providing 1st and 2nd line technical support across the school, resolving hardware and software issues, and ensuring seamless IT infrastructure for students and staff. This is a crucial role supporting teaching, learning, and administrative operations across a modern educational environment.

Key Responsibilities

Provide efficient 1st and 2nd line support via the school’s helpdesk system, diagnosing and resolving hardware, software, and network faults

Maintain, configure, and deploy desktop PCs, laptops, tablets, interactive whiteboards, and AV equipment

Administer user accounts, permissions, and security settings across Active Directory, Microsoft 365, and Google Workspace

Assist with network maintenance, printer fleet management, software installations, and regular system backups

Maintain an accurate hardware and software asset register, managing equipment stock and repairs

Support staff and students in using educational software and digital learning tools effectively

The School & What’s on Offer

A modern, well-resourced secondary school in Buckinghamshire with up-to-date IT facilities and cloud infrastructure

Competitive salary (commensurate with experience and support staff pay scales)

Full-time, permanent contract with a flexible start date

Supportive team culture with structured opportunities for technical training and career development

Convenient Buckinghamshire location with great transport links and on-site staff parking

Candidate Requirements

Proven experience in an IT support, helpdesk, or technical service desk environment (school experience is an advantage, but not essential)

Strong working knowledge of Windows OS, Microsoft 365, Active Directory, and standard networking concepts

Excellent problem-solving skills with a logical, methodical approach to troubleshooting hardware and software issues

Strong communication skills and a patient, user-focused attitude when supporting teachers and students

An active enhanced DBS check on the Update Service (or willingness to apply)

IT Technician – Dynamic Secondary School in Buckinghamshire Aylesbury, England, United Kingdom