IT Technician

Matrix Academy Trust; Bloxwich; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Matrix Academy Trust is seeking an IT Technician to support staff and students across its Walsall and Wolverhampton hub schools. You’ll resolve desktop issues, upgrade systems and ensure reliable IT services in classrooms and on servers. Based primarily at Smestow Academy with travel to other sites as needed.

The role requires practical IT skills, strong troubleshooting and good communication. The Trust offers a comprehensive wellbeing package and travel reimbursement for work across sites.

Qualifications

• GCSE English & Maths at grade C or equivalent.
• Experience providing IT support, ideally in schools.
• Confidence with Windows 10, Microsoft Office, and Office 365.
• Strong troubleshooting skills for hardware and software.
• Excellent communication, organisation and customer service.

Responsibilities

• Providing technical support in person, over the phone and remotely.
• Logging, investigating and resolving ICT queries within agreed timeframes.
• Installing, upgrading and maintaining hardware and software.
• Managing MS Teams, Outlook Groups and network user accounts.
• Maintaining shared network areas and promoting digital housekeeping.
• Supporting events and school activities with IT assistance.
• Checking equipment, restocking consumables and keeping asset registers.

Skills

IT support experience

Windows 10

Office 365

Troubleshooting

Communication

Education

GCSE English & Maths (C)

A Levels / IT qualifications

Tools

MS Teams

Outlook

Office 365

Job description

IT Technician

Based across Walsall and Wolverhampton hub school

Site location addresses:

Smestow Academy - Windmill Crescent, Wolverhampton, WV3 8HU

Elmwood School-King George Crescent-Rushall-WS4 1EG

Bloxwich Academy Primary - Bloxwich Lane, Walsall, West Midlands, WS2 7JT

Pool Hayes Primary - Bridgnorth Grove, Willenhall, West Midlands, WV12 4RX

Full time |37 hours | Monday to Friday

starting salary: £26,016| Start Date: October 2026

The role:

Do you have a passion for technology and a talent for solving IT problems?
We’re looking for a proactive IT Technician to provide high-quality technical support across our Trust, helping both staff and students work more efficiently. If you thrive on variety, enjoy helping others, and have strong technical skills, we’d love to hear from you.

As part of our central IT support team, you’ll be the go-to person for resolving desktop issues, managing upgrades, and keeping our IT systems running smoothly. From assisting in classrooms to maintaining servers, you’ll play a vital role in ensuring our technology empowers learning every day.

Working Pattern

The successful candidate will provide support across our Walsall and Wolverhampton Schools including Smestow Academy, Pool Hayes Primary School, Elmwood School and Bloxwich Primary School.

Your main base will be Smestow Academy. You will be entitled to claim travel expenses for any additional mileage incurred when travelling to other schools, compared with your normal journey to Smestow Academy.

The specific days and locations may vary depending on the IT support requirements of the individual schools and the availability of their Headteachers. The successful candidate will therefore need to demonstrate a flexible approach to their working pattern and be comfortable working across multiple school sites, including being able to reliably travel across sites.

Your key responsibilities will include:

• Providing technical support in person, over the phone, and remotely
• Logging, investigating, and resolving ICT support queries within agreed timeframes
• Installing, upgrading, and maintaining hardware and software
• Managing MS Teams, Outlook Groups, and network user accounts
• Maintaining shared network areas and promoting good digital housekeeping
• Supporting events such as assemblies, training sessions, and parent evenings
• Checking IT equipment, replenishing consumables, and keeping asset registers up to date

What We’re Looking For:

• GCSE grade C (or equivalent) in English & Maths - A Levels or IT-related qualifications are a plus
• Experience in an IT support role (school experience desirable but not essential)
• Confidence with Windows 10, Microsoft Office, and ideally Office 365
• Strong troubleshooting skills with both hardware and software
• Excellent communication, organisation, and customer service skills

Please see the job description for the exact duties, skills and experience required.

About us:

It is an exciting time to join an expanding and thriving Trust. Our central Head Office supports seven Academies across the West Midlands with over 800 staff employed and 7,000 pupils. We always say ‘if it’s not good enough for our own families it’s not good enough for our pupils’ and we really mean what we say. Every child deserves an exceptional education.

We are committed to fostering a culture that values the health and well-being of all employees at Matrix Academy Trust. We are proud to offer a comprehensive well-being package to all employees, including access to 24/7 online GP, physiotherapy services and counselling services. We also offer all employees annual health checks which includes the flu jab, BMI checks and a general discussion with a qualified Nurse.

Application Deadline: 30th September 2026

Please note that suitable candidates will be called for interview and we reserve the right to remove any advertised role early.