Strategic IT Service Transition Lead (Hybrid)

Click Digital; Manchester; Hybrid; GBP 57,000 - 61,000; Full time

Job summary

Click Digital is seeking an experienced IT Service Transition Lead to join a maturing, enterprise level IT Service Transition function within a large, complex and highly regulated organisation. The role is hybrid with two days in Manchester City Centre and a 35-hour week.

You will lead transitions across major technology programmes, ensuring new and changed services are ready, supportable and transitioned into live operation. ASAP start with a 24-month FTC and a strong benefits package.

Qualifications

• Strong, proven Service Transition experience (not purely BAU).
• Excellent stakeholder management and communication skills.
• Experience managing complex, cross-functional IT transitions.
• Strong understanding of ITIL / ITSM environments; ITIL Foundation required.
• Experience with managed service implementations is beneficial.

Responsibilities

• Lead Service Transition across multiple projects and programmes.
• Own service acceptance, go-live readiness and handover into support.
• Work closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholders.
• Identify and manage transition risks, issues and dependencies.
• Lead Go-Live Readiness and Acceptance into Service checkpoints.
• Ensure documentation, knowledge transfer and support arrangements are in place.
• Help improve and mature Service Transition processes and governance.

Skills

ITIL / ITSM knowledge

Stakeholder management

Cross-functional transition management

Communication skills

Service Transition experience

ITIL Foundation

Managed service implementations

Job description

Click Digital is seeking an experienced IT Service Transition Lead to join a maturing, enterprise level IT Service Transition function within a large, complex and highly regulated organisation. The role is hybrid with two days in Manchester City Centre and a 35-hour week.

You will lead transitions across major technology programmes, ensuring new and changed services are ready, supportable and transitioned into live operation. ASAP start with a 24-month FTC and a strong benefits package.