Lead Service Transition Manager

Department for Transport; Birmingham; On-site; GBP 52,000 - 63,000; Full time

Benefits offered by this job

Employer pension (28.97%)

25 days annual leave

8 Bank Holidays + Privilege Day

Staff discount portal

Career development (CIPD/Prince2)

Diverse and inclusive workforce

24-hour Employee Assistance Programme

Flexible working options

Job summary

Department for Transport in Birmingham is seeking a Lead Service Transition Manager to coordinate people, processes and activities needed to deliver smooth service transitions into live operation.

You will lead a team of 7, manage risks and dependencies, oversee transition planning across projects and suppliers, and ensure services meet operational, technical and business requirements before go-live while driving continuous improvement.

Qualifications

• Hold or work towards ITIL V4 or ISO20k.
• Experience in problem management and change and release.
• Line management experience is desirable.
• Transition of services across projects and teams.
• Exposure to service design and supplier management.
• Experience with service transition across vendors.
• Knowledge of service level management and governance.
• FinOps awareness and vendor governance experience.

Responsibilities

• Plan and coordinate resources so services transition into live operations.
• Coordinate activities across projects, suppliers and service teams.
• Manage flow of change into the production estate with due diligence.
• Lead customer experience and drive service improvements post go-live.

Skills

ITIL V4 / ISO 20k

Problem Management

Line Management

Service transition

Service design

Supplier transition

Service level management

Change & release

FinOps

Vendor management

Job description

Lead Service Transition Manager

Department for Transport

Apply before 11:55 pm on Tuesday 25th August 2026

Location: Birmingham, Hastings, Leeds, Swansea (This role is suitable for hybrid working)

Salary: £57,515 - A Civil Service Pension with an employer contribution of 28.97%

Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

Available Positions: 1

Join the Department for Transport's Digital, Information and Security Directorate and play a vital role in ensuring new and enhanced digital services are successfully introduced into live operation. As a Lead Service Transition Manager, you will coordinate the people, processes and activities needed to deliver smooth, effective and sustainable service transitions.

Working within the Essentials Service Line, you'll lead service transition activities across a range of projects and programmes, collaborating with suppliers, operational teams and stakeholders to ensure services are fully prepared for live use. You'll oversee transition planning, manage risks and dependencies, and help ensure services meet operational, technical and business requirements before go-live. You will lead and be supported by a team of 7 to undertake the different aspects required of the role.

You’ll work across multidisciplinary teams to improve service readiness, support change and release activities, bring FinOps best practice and champion best practice in service management. The world does not stop at readiness, ongoing provide leadership to the digital experience and adoption of services, supporting the customer base and manage both internal and external teams via Supplier Management and Service Level Management. Using your leadership and stakeholder engagement skills, you'll help create a consistent and effective approach to service transition while driving continuous improvement across the service lifecycle.

Top Responsibilities

• Planning and co-ordinating resources to ensure that services are effectively transitioned into service operations.
• Being responsible for the co-ordination activities across projects, suppliers and service teams.
• Manage the flow of change into the production estate, ensuring suitable diligence and preparation have been performed.
• Lead the customer experience, helping to identify service improvement opportunities and aid the digital adoption of services and tools to help extract the value from investment.

Benefits

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following experience:

• Hold or willing to work towards ITIL V4 or higher, or ISO20k
• Problem Management
• Line Management experience
• Transition of services/project delivery experience
• Service design experience
• Supplier service transition experience
• Service level management experience
• Change and release experience
• FinOps experience
• Vendor management experience

This vacancy closes at 23:55 on Tuesday 25th August 2026