IT Service Transition Lead

JAM Recruitment Ltd; Manchester; Hybrid; GBP 57,000 - 61,000; Full time

Benefits offered by this job

Hybrid work

Two days in Manchester office

35 hour working week

Benefits

Job summary

JAM Recruitment Ltd in Manchester is seeking an IT Service Transition Lead for a 24-month fixed-term contract. The role hybrid with a minimum of two days on-site and a start ASAP, offering £57,000-£60,700 plus benefits.

You will oversee service acceptance and go-live readiness across major programmes, ensuring new or altered services are fully supportable before entering live operation. You will collaborate with project managers, IT operations and suppliers to own the handover into support,

Qualifications

• Strong IT service transition experience (not BAU service management).
• Excellent stakeholder management and communication skills.
• Experience managing complex, multi-project IT transitions.
• Solid understanding of ITIL/ITSM environments.

Responsibilities

• Lead Service Transition across multiple projects and programmes.
• Own service acceptance, go-live readiness and handover into support.
• Collaborate with Project/Programme Managers, IT Operations, suppliers and senior stakeholders.
• Identify and manage transition risks, issues and dependencies.
• Lead Go-Live Readiness and Acceptance into Service checkpoints.
• Ensure documentation, knowledge transfer and support arrangements are in place.
• Help improve and mature Service Transition processes and governance.

Education

ITIL Foundation

Job description

The IT Service Transition Lead will join a substantial, regulated enterprise in Manchester on a 24-month fixed term contract, paying £57,000-£60,700 plus benefits. This hands‑on position requires proven expertise in technology service transition. You will oversee service acceptance and go-live readiness across major programmes, ensuring new or altered services are fully supportable before entering live operation. Collaborating with project managers, IT operations, and suppliers, you will own the handover into support, covering working patterns that blend remote work with a minimum of two days on-site. This permanent hybrid role suits a candidate who can manage complex change effectively.

IT Service Transition Lead | 24 Month Fixed Term Contract | Hybrid / Manchester (min 2 days in the office) | £57,000-£60,700 + benefits | ASAP start

You must have strong IT Tech 'Service Transition' experience to apply.

This is a great opportunity for a Service Transition professional who wants to make a genuine impact and help shape a maturing function.

Role

• Lead Service Transition across multiple projects and programmes.
• Own service acceptance, go-live readiness and handover into support.
• Work closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholders.
• Identify and manage transition risks, issues and dependencies.
• Lead Go-Live Readiness and Acceptance into Service checkpoints.
• Ensure documentation, knowledge transfer and support arrangements are in place.
• Help improve and mature Service Transition processes and governance.

Requirements

• Strong, proven Service Transition experience - not purely BAU Service Management.
• Excellent stakeholder management and communication skills.
• Experience managing complex, cross-functional IT transitions.
• Strong understanding of ITIL / ITSM environments.
• ITIL Foundation required; Practitioner or higher desirable.
• Experience of managed service implementations would be highly beneficial.
• A pragmatic, collaborative approach with the confidence to challenge and improve.

Benefits and Working Conditions

• Salary range of £57,000-£60,700
• 24 month fixed term contract (FTC)
• Hybrid working (min two days Manchester City Centre office)
• 35 hour working week + other excellent benefits
• Opportunity to shape and improve IT Service Transition within a collaborative Enterprise Technology team.
• 2 stage interview process - MS Teams and F2F in Manchester