IT Service Transition Lead

Click Recruitment; Manchester; Hybrid; GBP 59,000 - 61,000; Full time

Job summary

Click Recruitment in Manchester is seeking an experienced Service Transition Lead to drive a mature IT service transition function within a large, regulated enterprise.

This hands-on role collaborates with project teams, IT operations and suppliers to ensure new services are ready, supported and transitioned to live operation. The role demands strong stakeholder engagement, risk management and a pragmatic approach to improving transition governance.

Qualifications

• Strong Service Transition experience, not purely BAU Service Management.
• Excellent stakeholder management and communication skills.
• Experience managing complex cross-functional IT transitions.
• Understanding of ITIL environments; ITIL Foundation required; Practitioner or higher desirable.

Responsibilities

• Lead Service Transition across multiple projects and programmes.
• Own service acceptance, go-live readiness and handover into support.
• Work closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholders.
• Identify and manage transition risks, issues and dependencies.
• Lead Go-Live Readiness and Acceptance into Service checkpoints.
• Ensure documentation, knowledge transfer and support arrangements are in place.
• Help improve and mature Service Transition processes and governance.

Skills

Service Transition

Stakeholder management

ITIL / ITSM

Cross-functional collaboration

Communication skills

Education

ITIL Foundation

Job description

IT Service Transition Lead | 24 Month Fixed Term Contract | Hybrid / Manchester (min 2 days in the office) | £54,300–£60,700 + benefits | ASAP start

You must have strong IT Tech ‘Service Transition’ experience to apply

We’re looking for an experienced Service Transition Lead to join a maturing, enterprise level IT Service Transition function within a large, complex and highly regulated organisation.

This is a hands on role working across major technology programmes, ensuring new and changed services are ready, supportable and successfully transitioned into live operation.

The role:

• Lead Service Transition across multiple projects and programmes.
• Own service acceptance, go-live readiness and handover into support.
• Work closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholders.
• Identify and manage transition risks, issues and dependencies.
• Lead Go-Live Readiness and Acceptance into Service checkpoints.
• Ensure documentation, knowledge transfer and support arrangements are in place.
• Help improve and mature Service Transition processes and governance.

To apply you should have the following:

• Strong, proven Service Transition experience – not purely BAU Service Management.
• Excellent stakeholder management and communication skills.
• Experience managing complex, cross-functional IT transitions.
• Strong understanding of ITIL / ITSM environments.
• ITIL Foundation required; Practitioner or higher desirable.
• Experience of managed service implementations would be highly beneficial.
• A pragmatic, collaborative approach with the confidence to challenge and improve.

This is a great opportunity for a Service Transition professional who wants to make a genuine impact and help shape a maturing function.

• Salary range of £59,000 - £60,700
• 24 month fixed term contract (FTC)
• Hybrid working (min two days Manchester City Centre office)
• 35 hour working week + other excellent benefits
• Opportunity to shape and improve IT Service Transition within a collaborative Enterprise Technology team.

2 stage interview process - MS Teams & F2F in Manchester