Senior IT Service Transition Lead (Hybrid)

OneAdvanced Limited; Birmingham; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

26 days holidays + Bank holidays

Private medical insurance

Employee Assistance Programme

Health Cash Plan

Critical Illness Cover

ULEV car scheme

Job summary

OneAdvanced is seeking a Senior Service Transition Manager to lead the end-to-end transition of IT services for key customers. You will ensure transitions are tested, fully prepared, and handed over to Operations with minimal disruption.

Based in the UK, this hybrid role supports York or Birmingham offices, with regular in-office attendance as required to maintain service excellence and customer trust.

Qualifications

• Strong experience in IT Service Management or Service Transition within a senior customer-facing role.
• Proven success delivering complex transitions across multiple customers or programmes.
• ITIL and/or SIAM certification desirable.
• Confident leadership with the ability to challenge and influence stakeholders.

Responsibilities

• Lead the successful transition of IT services into live operation with minimal disruption.
• Own the full service transition lifecycle from initiation through to operational acceptance.
• Create and manage transition plans, timelines, dependencies, resources, and risk mitigation.
• Ensure testing, training, documentation, and support models are completed before go-live.
• Act as the senior transition lead for customers, building trusted stakeholder relationships and managing escalations.
• Drive governance, progress reporting, and adherence to ITIL/SIAM frameworks.

Skills

IT Service Management

Service Transition

Stakeholder management

Leadership

Risk management

Communication

Travel flexibility

Job description

OneAdvanced is seeking a Senior Service Transition Manager to lead the end-to-end transition of IT services for key customers. You will ensure transitions are tested, fully prepared, and handed over to Operations with minimal disruption.

Based in the UK, this hybrid role supports York or Birmingham offices, with regular in-office attendance as required to maintain service excellence and customer trust.