Strategic IT Account Manager for Growth & Retention

Experis Scotland; Glasgow; Presencial; GBP 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission scheme

Descripción de la vacante

Experis Scotland is seeking an experienced IT Account Manager to manage a portfolio of established customer accounts across the UK. You will act as a trusted advisor, working with clients to understand business objectives and technology needs, and coordinate with delivery teams to maximise value from their investments.

You will conduct regular account reviews, oversee renewals, and identify opportunities to upsell services across Managed Services, Cyber Security, Cloud, and Networking.

Formación

• Experience in Account Management or Customer Success.
• Knowledge of MSP, reseller or systems integrator is helpful.
• Strong communication and stakeholder management skills.

Responsabilidades

• Manage a portfolio of existing customer accounts.
• Build and maintain relationships with key stakeholders and decision-makers.
• Conduct regular service reviews and account management meetings.
• Act as the primary commercial point of contact for assigned customers.
• Work closely with technical and service delivery teams to ensure customer expectations are met.
• Manage contract renewals and support customer retention activities.
• Identify opportunities to upsell and cross-sell services across Managed Services, Cyber Security, Cloud, Infrastructure, Networking and Telecommunications.
• Develop account plans and maintain accurate CRM records.
• Support customers in planning future technology investments and digital transformation initiatives.
• Ensure high levels of customer satisfaction and long-term customer retention.

Conocimientos

Account Management

Customer Success

Sales/Commercial awareness

Stakeholder Management

Herramientas

CRM software

MS Excel

Descripción del empleo

Experis Scotland is seeking an experienced IT Account Manager to manage a portfolio of established customer accounts across the UK. You will act as a trusted advisor, working with clients to understand business objectives and technology needs, and coordinate with delivery teams to maximise value from their investments.

You will conduct regular account reviews, oversee renewals, and identify opportunities to upsell services across Managed Services, Cyber Security, Cloud, and Networking.