Strategic IT Accounts Manager – Growth & Renewals

ECS Resource Group; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

ECS Resource Group is seeking an experienced account management professional in the United Kingdom to look after a portfolio of key client accounts and act as the main commercial contact. The role focuses on growing existing relationships, not cold calling, with opportunities to upsell and cross-sell technology services.

You will manage renewals, prepare quotes, and forecast accurately while collaborating with internal technical teams to ensure an excellent client experience.

Qualifications

• Experience in account management, customer success or B2B sales.
• Excellent rapport-building and customer service skills.
• Organised and commercially minded, comfortable with quoting and forecasting.
• Professional and confident communicator.
• Open to coaching and keen to develop.
• Experience within IT services, MSP, IT reseller, distributor or telecoms.

Responsibilities

• Manage and develop a portfolio of key client accounts.
• Build strong, long-term client relationships.
• Identify opportunities to upsell and cross-sell the company’s technology services.
• Prepare quotes and proposals.
• Manage renewals and maintain an accurate sales forecast.
• Work closely with internal technical teams to deliver an excellent client experience.

Skills

Account management

Customer success

Client relationship management

B2B sales

Quoting & forecasting

Professional communication

Job description

ECS Resource Group is seeking an experienced account management professional in the United Kingdom to look after a portfolio of key client accounts and act as the main commercial contact. The role focuses on growing existing relationships, not cold calling, with opportunities to upsell and cross-sell technology services.

You will manage renewals, prepare quotes, and forecast accurately while collaborating with internal technical teams to ensure an excellent client experience.