Strategic IT Account Manager

Tailor Made Technologies Limited; Fareham; Presencial; GBP 42 000 - 64 000; Tempo integral

Resumo da oferta

Tailor Made Technologies is seeking an IT Account Manager to manage and grow a portfolio of existing customers, ensuring outstanding service and identifying opportunities to maximise value across Managed IT Services, Cloud, Security and connectivity solutions.

You will build strong day-to-day relationships, act as a trusted advisor and collaborate with sales, technical and service delivery teams to deliver outcomes aligned with business goals.

Qualificações

• Experience in Account Management or related role.
• Proven ability to grow recurring revenue.
• Strong communication and negotiation abilities.

Responsabilidades

• Manage a portfolio of existing customers and nurture relationships.
• Serve as the main point of contact for account enquiries and discussions.
• Protect and grow recurring revenue through proactive engagement and reviews.
• Identify opportunities for upsell and cross-sell within accounts.
• Lead regular customer review meetings to discuss performance and needs.
• Collaborate with technical and service teams to deliver customer requirements.
• Represent the company professionally at meetings and events.
• Support contract renewals and customer retention activities.

Conhecimentos

Account management

Customer success

Relationship building

Sales conversations

CRM systems

Communication skills

Negotiation skills

Organisational skills

Ferramentas

CRM platforms

Microsoft Cloud solutions

Descrição da oferta de emprego

Tailor Made Technologies is seeking an IT Account Manager to manage and grow a portfolio of existing customers, ensuring outstanding service and identifying opportunities to maximise value across Managed IT Services, Cloud, Security and connectivity solutions.

You will build strong day-to-day relationships, act as a trusted advisor and collaborate with sales, technical and service delivery teams to deliver outcomes aligned with business goals.