Strategic IT Account Manager: Grow Revenue & Relationships

Confidential; Fareham; On-site; GBP 42,000 - 64,000; Full time

Job summary

Tailor Made Technologies is seeking an IT Account Manager in Whiteley to manage a portfolio of existing customers, protect and grow recurring revenue, and act as a trusted advisor on IT strategy.

You will build strong day-to-day relationships, identify opportunities for additional products and services, and work with cross-functional teams to ensure delivery and customer success. The role focuses on delivering outstanding service and driving organic growth through consultative account management.

Qualifications

• Experience in Account Management or related roles.
• Experience in IT/Managed Services/Telecom sector.
• Proven ability to grow revenue within existing accounts.
• Experience conducting reviews and commercial discussions.
• Familiar with consultative selling and CRM usage.

Responsibilities

• Manage a portfolio of existing customers and relationships.
• Serve as primary contact for account enquiries and commercial talks.
• Protect and grow recurring revenue through account management.
• Identify opportunities for additional products within existing accounts.
• Lead regular customer review meetings and align with business goals.
• Collaborate with technical and service teams to deliver requirements.
• Support contract renewals and retention efforts.

Skills

Account management

Customer engagement

Commercial awareness

Stakeholder management

Organisational skills

Time management

Negotiation skills

Presentation skills

Tools

CRM platforms

Job description

Tailor Made Technologies is seeking an IT Account Manager in Whiteley to manage a portfolio of existing customers, protect and grow recurring revenue, and act as a trusted advisor on IT strategy.

You will build strong day-to-day relationships, identify opportunities for additional products and services, and work with cross-functional teams to ensure delivery and customer success. The role focuses on delivering outstanding service and driving organic growth through consultative account management.