Tailor Made Technologies - Account Manager

Loxo; Whiteley; Hybrid; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Training opportunities

Birthday off

Flexi health plan

Company pension

Social events

Breakout room with breakfast

Job summary

Tailor Made Technologies is seeking an enthusiastic Account Manager to grow the existing customer base and cross-sell our full suite of services. You will act as the primary contact for clients, managing relationships and ensuring renewals while expanding opportunities across our telecommunications, IT, mobile, utilities and security offerings.

The role operates hybrid from Whiteley, Hampshire, and requires a proactive, high-energy approach with strong communication skills and a proven track

Qualifications

• Proven experience in telecommunication/IT solution sales/account management.
• Experience in managing and retaining accounts, while increasing profitability through cross-selling additional services.
• Self-motivated and hardworking individual.
• Enthusiastic, high-energy, and proactive.
• Proven experience of working with and exceeding targets.
• Confident with both telephone and face-to-face interaction with clients.
• Financially and target driven.

Responsibilities

• Grow and develop our existing customer base through daily account calls to book and attend on-site health checks with our customers.
• Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
• Retaining our customers through building fantastic relationships.
• Act as a point of contact for account queries with help from our extensive support teams.
• Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
• Opportunity tracking / pipeline development.
• Keeping customers up to date with regards to installations / projects.

Skills

Telecom sales

Account management

Cross-selling

Target driven

Customer relationships

Telephone & in-person

Job description

Salary: (Negotiable based on experience)

Location: Hybrid / Whiteley, Hampshire

Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring!

Due to a rapid rate of growth, supported by a number of customer base acquisitions, the Tailor Made Technologies Account Management division is looking for an enthusiastic and proactive Account Manager, which presents a fantastic opportunity to join this high-performing division. The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross selling our full suite of services. They will be a hosted telephone and connectivity expert, with the tools to cross-sell IT support, Mobiles, Utilities and Security services, supporting their customers housing their key business services under one Global 4 roof.

What will you be doing?

• Grow and develop our existing customer base through daily account calls to book and attend on-site health checks with our customers.
• Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
• Retaining our customers through building fantastic relationships.
• Act as a point of contact for account queries with help from our extensive support teams.
• Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
• Opportunity tracking / pipeline development.
• Keeping customers up to date with regards to installations / projects.

Required Skills & Experience

• Proven experience in telecommunication/IT solution sales/account management.
• Experience in managing and retaining accounts, while increasing profitability through cross-selling additional services.
• Self-motivated and hardworking individual.
• Enthusiastic, high-energy, and proactive.
• Proven experience of working with and exceeding targets.
• Confident with both telephone and face-to-face interaction with clients.
• Financially and target driven.

About Tailor Made Technologies

At Tailor Made Technologies, we support businesses across the UK with a comprehensive portfolio of technology solutions. Our vision is simple: to solve our customers’ technology challenges by delivering the right solutions and consistently providing best-in-class service.

Our offerings include cloud telephony, connectivity, IT services, mobile solutions, and energy products.

Now we’re ready to expand our focus and dedicate resource to helping more customers benefit from our full range of solutions and services.

Driven by clear values and ambitious growth plans, we’re expanding our fantastic team — and we’re looking for proactive, people-centred professionals who want to make an impact.

If you’re seeking a fresh opportunity with meaningful rewards, now’s your moment to shine.

Company Benefits

• Training opportunities set out with a clear training structure
• Progressive working environment with access to voice your opinions to decision makers
• Your birthday off
• Flexi health plan cover and access to a range of Health Benefits
• Company pension
• An active Social Committee who plan monthly competitions and events
• A brilliant breakout room with free breakfast and a pool table