Tailor Made Technologies - Junior Account Manager

Tailor Made Technologies Limited; Fareham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Training program

Mentoring system

Birthday day off

Cycle to work

Gym discounts

Company pension

Social events

Breakout room with breakfast

Job summary

Tailor Made Technologies is seeking a Junior Account Manager to drive profitable growth by developing orders within existing customers across ICT and telecommunications sectors. You will maintain strong relationships, understand the portfolio, and communicate it effectively to clients.

The role emphasizes proactive opportunity identification, customer service excellence, and collaboration with internal teams to ensure customers maximize value from the company’s product families.

Qualifications

• Experience supporting customers and delivering value-added services, ideally in ICT or telecommunications.
• Proactive mindset with initiative to improve services and monitor lifecycles.
• Ability to build and nurture relationships with internal and external stakeholders.
• Strong communication skills to understand and assist clients effectively.

Responsibilities

• Establish strong relationships with customers to discuss product propositions.
• Protect existing revenue and secure additional business through excellent service.
• Identify and qualify opportunities within existing accounts.
• Develop customer calling cycles to ensure satisfaction and maximise product usage.
• Act as liaison between customers and tech teams.
• Deepen understanding of ICT and telecommunications services offered.

Skills

Customer support

Value add services

ICT/telecoms

Proactiveness

Relationship building

Communication

Job description

Tailor Made Technologies are looking for a Junior Account Manager to join a talented team of individuals working with a broad range of clients across multiple industries

As an Junior Account Manager you will be responsible for delivering profitable growth through the development of orders from existing customers. To be successful in this role you will have a demonstrable commercial awareness within IT or Telecommunications, backed with the ability to provide excellent levels of customer service to our clients.

You will work to meet objectives through the identification of SME opportunities within existing key customers while maintaining an understanding of the company's portfolio, ensuring its communicated effectively to all customers.

Responsibilities

• Establish strong relationships with customers in order to strategically discuss the company's various product family propositions
• Protecting the existing revenue and securing additional business through excellent service
• Be proactive in identifying, qualifying opportunities with existing accounts
• Developing the necessary customer calling cycles and activities needed to ensure they are happy with our services and are maximising our product proposition
• Act as an ambassador for Tailor Made Technologies and be the link between our customer and wider technology teams
• Continually develop understanding of ICT services (IT Support Services, Cloud, Security, Connectivity, Digital) as well as Telecommunications services.

Skills:

• Previous experience supporting customers and providing value add services, ideally within ICT and/or telecommunications sector
• Proactive personality with the ambition to further help our customers make the best use of current services as well as new ones. Proactively monitor product life cycles and provide recommendations for improvements
• Can build and nurture effective interpersonal relationships, both internally and externally
• Use appropriate knowledge, interpersonal skills and communication methods to best help our clients

Benefits of working for Tailor Made Technologies:

• Training opportunities set out with a clear training structure, including an internal mentoring system.
• Progressive working environment with access to voice your opinions to decision makers.
• Your birthday off.
• Cycle to work scheme and gym discounts.
• Company Pension.
• An active Social Committee who run competitions, evenings out and charity events.
• A brilliant breakout room which provides a free breakfast and a pool table.