Strategic IT Account Manager for MSPs & Roadmaps

1Tech Staffing Limited; Greater Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

1Tech Staffing Limited is recruiting a Technical Account Manager for a growing MSP, building out their KAM team. You will be the strategic point of contact for managed service customers, collaborating with technical, infrastructure, service desk and cyber security teams to ensure excellent service delivery.

You’ll take a proactive, consultative approach—helping customers understand their technology environment, identify risks, and develop practical IT roadmaps aligned to business objectives.

Qualifications

• Experience in an MSP and Technical Account Management environment.
• Strong knowledge of Microsoft 365 technologies.
• Experience managing customer relationships and service reviews.
• Ability to translate complex technical concepts into business outcomes.
• Experience producing proposals and service improvement plans.
• Proactive, commercially aware and consultative approach.

Responsibilities

• Act as strategic point of contact for a portfolio of managed service customers.
• Work with technical, infrastructure, service desk and cyber security teams to ensure service delivery.
• Develop customer roadmaps and identify opportunities for modernisation.
• Advise on Microsoft 365, Entra ID, Intune and cyber security.
• Review service performance, issues and customer satisfaction.
• Identify opportunities for service improvements, expansion and renewals.
• Support proposals, solution recommendations and long-term IT planning.

Skills

MSP experience

Technical Account Management

Customer relationships

Proactive consulting

Strategic IT advisor

Tools

Microsoft 365

Entra ID

Intune

Cyber security

Job description

1Tech Staffing Limited is recruiting a Technical Account Manager for a growing MSP, building out their KAM team. You will be the strategic point of contact for managed service customers, collaborating with technical, infrastructure, service desk and cyber security teams to ensure excellent service delivery.

You’ll take a proactive, consultative approach—helping customers understand their technology environment, identify risks, and develop practical IT roadmaps aligned to business objectives.