Strategic Head of Operations — Facilities Management Leader

Mitie Group plc.; Birmingham; On-site; GBP 70,000 - 110,000; Full time

Job summary

Mitie Group plc. in Birmingham seeks a senior Head of Operations to lead performance across a complex, multi-service Integrated Facilities Management contract.

You will shape the strategic direction, drive service excellence, and deliver strong commercial outcomes for the client. You will manage a team of operational leaders, partner with senior stakeholders, oversee governance, risk, health and safety, and champion transformation through technology and data to improve efficiency and employee

Responsibilities

• Lead a team of operational leaders across a multi-site portfolio.
• Shape the strategic direction of the contract and drive service excellence.
• Deliver transformation and change initiatives using technology and data to improve performance.
• Oversee governance, risk management, health and safety, compliance and business continuity.
• Build trusted relationships with senior client stakeholders to support wellbeing and productivity.

Job description

Mitie Group plc. in Birmingham seeks a senior Head of Operations to lead performance across a complex, multi-service Integrated Facilities Management contract.

You will shape the strategic direction, drive service excellence, and deliver strong commercial outcomes for the client. You will manage a team of operational leaders, partner with senior stakeholders, oversee governance, risk, health and safety, and champion transformation through technology and data to improve efficiency and employee