Head of Operations

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices benefit platform

Additional holiday days

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension contributions

Employee recognition (Mitie Stars)

Annual prize drawings

Job summary

Mitie Cleaning & Hygiene Services in the United Kingdom is seeking a Head of Operations for a major Integrated Facilities Management contract. You will report to the Account Director and steer strategic direction while ensuring exceptional service, performance and client outcomes across a complex portfolio.

You will lead senior operations teams, drive transformation, and champion continuous improvement and sustainability, balancing client needs with operational delivery and risk management

Qualifications

• Significant leadership experience within Integrated Facilities Management, Property Services or a similarly complex operational environment.
• Strong track record of managing large, multi-site operations and leading teams through growth, change and transformation.
• Ability to build trusted relationships with senior stakeholders, balancing strategic priorities with operational delivery.

Responsibilities

• Owns operational performance across a complex, multi-service portfolio.
• Shapes the strategic direction of the contract while ensuring delivery excellence and strong commercial outcomes.
• Leads a team of operational leaders, fostering collaboration, accountability, and continuous improvement.
• Drives transformation, change initiatives and the use of technology and data to improve performance and client experience.
• Oversees governance, risk management, health and safety, compliance and business continuity across the contract.

Job description

Integrated Facilities Management

Better places, thriving communities.

Head of Operations

Integrated Facilities Management

We are looking for an experienced and strategically minded Head of Operations to join our leadership team and play a key role in the continued success and development of a major Integrated Facilities Management contract.

Reporting to the Account Director, this is a senior leadership opportunity with responsibility for operational performance across a complex, multi-service portfolio. The successful candidate will help shape the strategic direction of the contract while ensuring the consistent delivery of excellent services, strong commercial performance and outstanding client outcomes.

As Head of Operations, you will work closely with senior client stakeholders and internal teams to ensure services continue to evolve in line with changing business needs, workplace expectations and sustainability objectives. You will lead a team of operational leaders, creating an environment that encourages collaboration, accountability, innovation and continuous improvement.

The role offers the opportunity to influence both operational strategy and long-term account development. You will play a key part in identifying opportunities to enhance service delivery, improve operational efficiency and bring new ideas that create value for both the client and Mitie. Alongside this, you will provide leadership across governance, risk management, health and safety, compliance and business continuity, ensuring high standards are maintained across all areas of the contract.

Building strong relationships will be central to success in this role. As a trusted partner to senior client stakeholders, you will help shape workplace experiences that support employee wellbeing, engagement and productivity, while ensuring service excellence remains at the heart of everything we do.

You will also lead the delivery of transformation and change initiatives, championing the use of technology, data and innovation to drive performance improvements, enhance customer experience and support sustainability goals.

About You

We are interested in hearing from individuals who bring significant leadership experience within Integrated Facilities Management, Property Services or a similarly complex operational environment.

You will have a strong track record of managing large, multi-site operations and leading teams through growth, change and transformation. Equally important is your ability to build trusted relationships with senior stakeholders, balance strategic priorities with operational delivery and drive positive commercial outcomes.

As a leader, you will be passionate about developing people, creating inclusive and high-performing teams, and fostering a culture where colleagues can thrive. You will be comfortable operating at both a strategic and operational level and motivated by the opportunity to make a meaningful impact for our client, colleagues and wider business.

Why Apply?

This is an opportunity to join a high-profile account in a pivotal leadership role, with the scope to influence strategy, drive innovation and shape the future direction of the contract. If you are looking for your next leadership challenge and want to make a significant impact across a complex operational environment, we would love to hear from you.

Our market-leading offering provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household.
• So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices.
• You might choose to purchase up to five extra days’ holiday each year.
• You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
• There are many choices!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people.
• Progressing your career is therefore a top priority for us.
• We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Gemma Parry at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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