Head of Operations

Mitie Group plc.; Birmingham; On-site; GBP 70,000 - 110,000; Full time

Job summary

Mitie Group plc. in Birmingham seeks a senior Head of Operations to lead performance across a complex, multi-service Integrated Facilities Management contract.

You will shape the strategic direction, drive service excellence, and deliver strong commercial outcomes for the client. You will manage a team of operational leaders, partner with senior stakeholders, oversee governance, risk, health and safety, and champion transformation through technology and data to improve efficiency and employee

Responsibilities

• Lead a team of operational leaders across a multi-site portfolio.
• Shape the strategic direction of the contract and drive service excellence.
• Deliver transformation and change initiatives using technology and data to improve performance.
• Oversee governance, risk management, health and safety, compliance and business continuity.
• Build trusted relationships with senior client stakeholders to support wellbeing and productivity.

Job description

Reporting to the Account Director, this is a senior leadership opportunity with responsibility for operational performance across a complex, multi-service portfolio. The successful candidate will help shape the strategic direction of the contract while ensuring the consistent delivery of excellent services, strong commercial performance and outstanding client outcomes.

As Head of Operations, you will work closely with senior client stakeholders and internal teams to ensure services continue to evolve in line with changing business needs, workplace expectations and sustainability objectives. You will lead a team of operational leaders, creating an environment that encourages collaboration, accountability, innovation and continuous improvement.

The role offers the opportunity to influence both operational strategy and long-term account development. You will play a key part in identifying opportunities to enhance service delivery, improve operational efficiency and bring new ideas that create value for both the client and Mitie. Alongside this, you will provide leadership across governance, risk management, health and safety, compliance and business continuity, ensuring high standards are maintained across all areas of the contract.

Building strong relationships will be central to success in this role. As a trusted partner to senior client stakeholders, you will help shape workplace experiences that support employee wellbeing, engagement and productivity, while ensuring service excellence remains at the heart of everything we do.

You will also lead the delivery of transformation and change initiatives, championing the use of technology, data and innovation to drive performance improvements, enhance customer experience and support sustainability goals.

We are looking for an experienced and strategically minded Head of Operations to join our leadership team and play a key role in the continued success and development of a major Integrated Facilities Management contract.

About You

We are interested in hearing from individuals who bring significant leadership experience within Integrated Facilities Management, Property Services or a similarly complex operational environment.

You will have a strong track record of managing large, multi-site operations and leading teams through growth, change and transformation. Equally important is your ability to build trusted relationships with senior stakeholders, balance strategic priorities with operational delivery and drive positive commercial outcomes.

As a leader, you will be passionate about developing people, creating inclusive and high-performing teams, and fostering a culture where colleagues can thrive. You will be comfortable operating at both a strategic and operational level and motivated by the opportunity to make a meaningful impact for our client, colleagues and wider business.

Why Apply?

This is an opportunity to join a high-profile account in a pivotal leadership role, with the scope to influence strategy, drive innovation and shape the future direction of the contract. If you are looking for your next leadership challenge and want to make a significant impact across a complex operational environment, we would love to hear from you.