Strategic Growth & Retention Specialist

Vivup; Sheffield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading Employee Benefits provider in Sheffield is seeking a Retention & Growth Specialist to oversee SME account renewals and identify growth opportunities. The role requires excellent communication and time management skills, as well as a customer-oriented approach to enhance client relationships and company offerings. Join a team committed to redefining employee benefits and enjoy a supportive, inclusive workplace.

Qualifications

• Experience in account management and retention strategies.
• Ability to manage client relationships effectively.
• Strong understanding of the competitive landscape in employee benefits.

Responsibilities

• Oversee the renewal sale cycles of SME and self-serve accounts.
• Identify growth opportunities by analyzing competitor landscape.
• Utilize CRM accurately to contribute to trend identification.

Skills

Customer orientated approach

Excellent time management

Confidence engaging with senior decision makers

Knowledge of CRM good practice

Excellent written and verbal communication

Excellent presentation skills

Methodical and considered approach

Strong levels of commercial acumen

Pro-active

Goal and team oriented

Strong work ethic

Agile and creative problem solver

Tools

CRM software

Job description

A leading Employee Benefits provider in Sheffield is seeking a Retention & Growth Specialist to oversee SME account renewals and identify growth opportunities. The role requires excellent communication and time management skills, as well as a customer-oriented approach to enhance client relationships and company offerings. Join a team committed to redefining employee benefits and enjoy a supportive, inclusive workplace.