Customer Growth & Retention Specialist

Focus Group; Bristol; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

Company pension

Wellbeing support

Perks platform with discounts

Regular team socials

Job summary

A leading technology company in the UK seeks a Customer Engagement Executive to enhance customer relationships and drive sales growth. You'll work closely with established accounts, helping them maximize value from services while identifying upsell opportunities. The ideal candidate has exceptional communication skills, a consultative sales mindset, and a knack for relationship building. The role offers a base salary of £25k with potential earnings of £35k in the first year, along with various company perks and a supportive team environment.

Qualifications

• Ability to build rapport and ask questions over the phone.
• Comfortable with technology and learning new products.
• Motivated and ambitious individual.
• Persistent and resilient under pressure.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Conduct introduction calls and regular check-ins with customers.
• Understand customer business needs and challenges.
• Recommend relevant products and upgrades.
• Cross-sell and upsell services to add value.
• Maintain strong relationships for retention.
• Identify referral opportunities to grow client networks.
• Manage pipeline and customer interactions in CRM.

Skills

Relationship building

Consultative approach

Sales mindset

Highly organised

Problem solving

Target-driven

Professional communicator

Job description

A leading technology company in the UK seeks a Customer Engagement Executive to enhance customer relationships and drive sales growth. You'll work closely with established accounts, helping them maximize value from services while identifying upsell opportunities. The ideal candidate has exceptional communication skills, a consultative sales mindset, and a knack for relationship building. The role offers a base salary of £25k with potential earnings of £35k in the first year, along with various company perks and a supportive team environment.