Customer Retention & Growth Leader

British Engineering Services Group; Preston; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

British Engineering Services Group in Preston is seeking a Customer Retention & Growth Manager to lead a small commercial team focused on protecting and growing revenue from existing customers. This office-based role emphasizes practical action, CRM-driven insight and coaching to turn opportunities into measurable results.

You will own four areas—Retain, Recover, Grow and Lead—identifying at-risk revenue, re-engaging dormant accounts and prioritising high-potential opportunities.

Qualifications

• Experience in customer retention, account management or renewals.
• Evidence of protecting and growing existing customer revenue.
• Commercially minded with ability to prioritise customers and opportunities.
• Confidence using CRM and pipeline data to make decisions.
• Strong customer‑management and relationship‑building skills.
• Ability to coach and develop others.
• Confidence challenging performance and creating accountability.

Responsibilities

• Retain: identify renewals early and manage them effectively.
• Recover: re-engage dormant and lapsed customers, revisit rejected quotations.
• Grow: identify opportunities to increase value in existing relationships.
• Lead: coach and develop a small customer-focused team and manage opportunities.

Skills

Customer retention

Account management

Renewals

Customer growth

CRM data

Commercial judgement

Leadership

Coaching

Tools

CRM

Job description

British Engineering Services Group in Preston is seeking a Customer Retention & Growth Manager to lead a small commercial team focused on protecting and growing revenue from existing customers. This office-based role emphasizes practical action, CRM-driven insight and coaching to turn opportunities into measurable results.

You will own four areas—Retain, Recover, Grow and Lead—identifying at-risk revenue, re-engaging dormant accounts and prioritising high-potential opportunities.