Customer Success Specialist - Retention & Growth (B2B)

PHMG; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free Pure-Gym membership after 3 months

23 days annual leave plus bank holidays

Enhanced maternity and paternity leave

Volunteer days for charity

Life insurance and critical illness cover

Job summary

A leading audio branding agency in Greater Manchester seeks an entry-level Head of Recruitment. The role involves delivering exceptional sales service, retaining and growing the client base, and requires excellent communication and problem-solving skills. Candidates must thrive in a B2B environment and demonstrate strong attention to detail. The position offers valuable benefits including annual leave, gym membership, and life insurance.

Qualifications

• Experience in B2B roles focusing on customer retention and satisfaction.
• Self-starter with effective personal organization and creativity.
• Strong negotiation skills with excellent communication capabilities.

Responsibilities

• Deliver a premium sales service to maximize retention and growth.
• Develop expert knowledge of products for tailored solutions.
• Identify and resolve client concerns effectively.
• Implement retention strategies to exceed targets.
• Manage a CRM database daily.

Skills

B2B experience

Customer retention

Communication skills

Problem-solving skills

Attention to detail

Job description

A leading audio branding agency in Greater Manchester seeks an entry-level Head of Recruitment. The role involves delivering exceptional sales service, retaining and growing the client base, and requires excellent communication and problem-solving skills. Candidates must thrive in a B2B environment and demonstrate strong attention to detail. The position offers valuable benefits including annual leave, gym membership, and life insurance.