Client Retention & Growth Specialist

BrightHR; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Enhanced holidays 25 days

Private health care after 5 years

New business referral scheme

Pension scheme contribution 5% to 7%

Travel Season Ticket loan

Free fruit in office

On-site gym

Discounted parking / local benefits

Job summary

BrightHR in Manchester is seeking a Retention Specialist to support client retention and drive value through strategic negotiations. You will engage with clients nearing renewal or at risk of churn, aiming to protect revenue and grow contract value.

With a focus on exceptional customer service in a fast-paced environment, you will work with cross-functional teams to deliver a super service that strengthens long-term relationships.

Qualifications

• Exceptional customer service skills.
• Proven track record retaining lost clients through negotiation in a B2B environment.
• Ability to communicate with internal stakeholders at all levels.
• Adaptable to a fast-paced environment and propose ideas to improve the role.

Responsibilities

• Meet and exceed monthly Save Rate targets.
• Record information accurately in CRM.
• Report performance weekly/monthly/quarterly to Head of Retention.
• Identify opportunities to increase contract value through cross-selling.
• Collaborate with finance to retain clients in hardship.
• Re-engage dissatisfied clients after service issues to build loyalty.
• Generate new business opportunities via referrals from existing clients.
• Maintain and improve client sentiment and online reputation.”
• Maintain expert knowledge of BrightHR products and services.

Skills

Customer service

Negotiation

B2B experience

Stakeholder communication

Adaptability

Job description

BrightHR in Manchester is seeking a Retention Specialist to support client retention and drive value through strategic negotiations. You will engage with clients nearing renewal or at risk of churn, aiming to protect revenue and grow contract value.

With a focus on exceptional customer service in a fast-paced environment, you will work with cross-functional teams to deliver a super service that strengthens long-term relationships.