Strategic General Manager, Heritage Sites & Experience

NATIONAL TRUST; Sevenoaks; On-site; GBP 40,000 - 60,000; Full time

Job summary

A heritage conservation organization in Sevenoaks is seeking an inspiring General Manager to oversee Ightham Mote and Knole. This role involves uniting leadership teams, managing diverse operations, and ensuring excellent visitor experiences. The ideal candidate has a strong background in team leadership and budget management, with a commitment to inclusion and community engagement. Benefits include a substantial pension scheme, flexible working, and free entry to National Trust sites.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym and shopping discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at Trust places

Qualifications

• Experience leading and managing teams, including volunteers.
• Proven success in developing long‑term plans aligned to organizational goals.
• Ability to manage budgets and deliver financial targets.
• Demonstrable ability to build relationships with stakeholders.
• Experience in health & safety, compliance, and risk management.
• Experience in delivering projects that improve performance.
• Commitment to creating accessible experiences for diverse audiences.

Responsibilities

• Lead departmental heads in areas like visitor experience and conservation.
• Shape long-term plans for properties, ensuring relevance and resilience.
• Champion high standards in operational delivery and visitor experience.
• Manage risk and compliance effectively.
• Motivate teams to create welcoming experiences.

Skills

Leadership of multi‑disciplinary teams

Budget management

Stakeholder relationship building

Change management

Commitment to inclusion

Job description

A heritage conservation organization in Sevenoaks is seeking an inspiring General Manager to oversee Ightham Mote and Knole. This role involves uniting leadership teams, managing diverse operations, and ensuring excellent visitor experiences. The ideal candidate has a strong background in team leadership and budget management, with a commitment to inclusion and community engagement. Benefits include a substantial pension scheme, flexible working, and free entry to National Trust sites.