Strategic Enterprise Renewal Leader

Flosum; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Flosum in London delivers a cloud-native platform built for enterprise customers that previously relied on Salesforce-native solutions. This role focuses on owning a book of retained revenue, renewing large strategic accounts, and guiding customers through cloud migrations to protect long‑term value.

You will work with executives across CIO/CTO layers and coordinate with product, engineering, and customer success to ensure renewal success and expansion opportunities.

Qualifications

• 7+ years in enterprise account management, renewals, or sales at a B2B software company.
• Managed a book of business with ARR of several million dollars and accounts above $250K.
• Sold or renewed complex IT solutions such as DevOps, data protection, security, or developer platforms.
• Strong track record of saving at-risk renewals by engaging executives.
• Proven ability to move customers to cloud-native platforms and defend against competitors.

Responsibilities

• Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue.
• Build relationships with executives (CIOs, CTOs, VPs of Engineering) and expand influence beyond your champion.
• Identify at-risk renewals early and execute save plans with urgency.
• Move customers from Salesforce-native products to cloud-native platform and justify business value.
• Defend accounts against competitors, in-house builds, and new enterprise architectures.
• Coordinate with product, support, engineering, and customer success to meet customer needs.
• Find expansion opportunities and pass them to the sales team with a clear plan.
• Maintain accurate forecasts and a clean renewal pipeline in Salesforce.
• Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need.

Skills

Enterprise account management

Renewals

Executive engagement

B2B software sales

NRR/GRR knowledge

Multi-year terms negotiation

Salesforce ecosystem experience

Job description

Flosum in London delivers a cloud-native platform built for enterprise customers that previously relied on Salesforce-native solutions. This role focuses on owning a book of retained revenue, renewing large strategic accounts, and guiding customers through cloud migrations to protect long‑term value.

You will work with executives across CIO/CTO layers and coordinate with product, engineering, and customer success to ensure renewal success and expansion opportunities.