Enterprise Client Strategy & Growth Lead

Rogo; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Rogo in London invites a results-driven Customer Success Manager to own a portfolio of enterprise accounts, drive adoption, value realization, and retention while aligning with executives to ensure measurable ROI.

You will manage renewals, identify upsell opportunities, and relay customer feedback to product and engineering to improve the platform while partnering with stakeholders across finance and tech.

Qualifications

• 2+ years of front-office experience at a top-tier investment bank, private equity firm, or hedge fund preferred.
• 3+ years in customer-facing roles, ideally within high-growth enterprise fintech serving finance clients.
• Proven track record in analyzing customer metrics and delivering strategic recommendations.
• Experience owning and managing customer relationships, including upsell and renewal conversations.
• Strong strategic planning and stakeholder management across levels in real time.
• Outstanding project management; highly organized and detail-oriented.
• Excellent presentation and communication skills across contexts.
• Extreme ownership with ability to manage multiple concurrent work streams.

Responsibilities

• Enterprise Client Relationship Management: primary contact for enterprise clients with consultative approach.
• QBRs & Executive Alignment: plan and run quarterly business reviews aligning goals and roadmap.
• Renewal Management: own renewal process end-to-end, timeline forecasting and churn risk mitigation.
• Customer Health & Retention: monitor adoption and health signals, escalate where needed.
• Account Strategy: build account plans with KPIs, adoption milestones, and mutual actions.
• Grow Revenue: identify and deliver upsell opportunities based on performance metrics.
• Advocacy & Engagement: empower users to be Rogo advocates across organizations.
• Feedback Loop: relay client insights to product/engineering for continuous improvement.

Skills

Enterprise relationships

Executive alignment

Renewal management

Customer health

Account strategy

Upsell opportunities

Advocacy & engagement

Ownership & accountability

Presentation & communication

Job description

Rogo in London invites a results-driven Customer Success Manager to own a portfolio of enterprise accounts, drive adoption, value realization, and retention while aligning with executives to ensure measurable ROI.

You will manage renewals, identify upsell opportunities, and relay customer feedback to product and engineering to improve the platform while partnering with stakeholders across finance and tech.