Salesforce Platform Lead — Enterprise Cloud & AI Innovator

CityFibre; Greater London; Hybride; GBP 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible benefits package

Generous annual leave

Private medical insurance

Résumé du poste

CityFibre in London is seeking a Salesforce Platform Lead to own the Salesforce platform end-to-end — shaping its strategy, performance and evolution. You will act as the organisation’s Salesforce authority, combining technical leadership with product ownership to deliver scalable, business-critical solutions.

This hybrid role requires collaborating across Sales, Service and Experience Clouds, leading multi-team delivery, governance, and data integration.

Qualifications

• Salesforce certifications or equivalent experience in product ownership.
• Salesforce core clouds (Sales, Service, Experience) expertise and platform architecture.
• Experience owning governance, performance and optimisation (SLAs, KPIs).
• Strong integration experience across enterprise systems (APIs, MuleSoft, ERP/ServiceNow).

Responsabilités

• Own and evolve the Salesforce platform strategy and roadmap.
• Lead design and delivery across Sales, Service and Experience Clouds.
• Act as Product Owner, driving backlog prioritisation and delivering measurable business value.
• Take accountability for platform performance, governance, reliability and KPIs.
• Provide architectural leadership across integrations and data models.
• Drive delivery across multiple teams and partners for scalability.

Connaissances

Salesforce leadership

Stakeholder management

Backlog prioritization

Product ownership

Platform architecture

Formation

Salesforce Certified Application Architect

Sales Cloud/Service Cloud Consultant

Salesforce Business Analyst Certification

SAFe Product Owner/PM (POPM)

Outils

MuleSoft

ServiceNow

ERP integrations

APIs

ERP systems

Description du poste

CityFibre in London is seeking a Salesforce Platform Lead to own the Salesforce platform end-to-end — shaping its strategy, performance and evolution. You will act as the organisation’s Salesforce authority, combining technical leadership with product ownership to deliver scalable, business-critical solutions.

This hybrid role requires collaborating across Sales, Service and Experience Clouds, leading multi-team delivery, governance, and data integration.