Senior Enterprise CSM (UK) – Growth & Renewal

Fastly, Inc.; Greater London; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Parental leave

Health coverage (medical, dental, eye)

ESPP & retirement plans

Learning & development reimbursements

Job summary

Fastly, Inc. seeks a Senior Enterprise Customer Success Manager to lead renewals, retention and expansion for UK-based enterprise customers.

You will serve as a trusted advisor to executives and technical stakeholders, driving value and long-term health of the relationship. You will develop account strategies, drive product adoption, mitigate risk, and expand within parent-subsidiary structures while collaborating closely with Sales and Marketing to align the roadmap with regional needs.

Qualifications

• Proven account management and strategic Customer Success experience.
• Operational excellence with strong attention to detail and ability to work autonomously.
• Technical literacy to translate concepts into business value for customers.

Responsibilities

• Account Planning & Strategy: document and execute strategy plans within your node.
• Account Expansion & Lead Gen: expand executive reach and map parent-subsidiary accounts.
• Product Adoption: ensure adoption of existing and new product offerings.
• Churn Prevention: build “sticky” relationships with executive sponsors.
• Customer Renewals: execute renewal strategy to achieve favorable terms.
• Collaboration: provide Voice of the Customer to product and regional teams.

Skills

Account management

Customer success

Strategic planning

Relationship management

Churn prevention

Cross-functional collaboration

Job description

Fastly, Inc. seeks a Senior Enterprise Customer Success Manager to lead renewals, retention and expansion for UK-based enterprise customers.

You will serve as a trusted advisor to executives and technical stakeholders, driving value and long-term health of the relationship. You will develop account strategies, drive product adoption, mitigate risk, and expand within parent-subsidiary structures while collaborating closely with Sales and Marketing to align the roadmap with regional needs.