Strategic Enterprise Customer Success Director

Salesforce, Inc.; United Kingdom; On-site; GBP 90,000 - 150,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager, Director to serve as a Strategic Value Partner for our most complex enterprise accounts in the UK. You will move beyond traditional account management to shape a holistic success strategy aligned with long-term business goals.

In this high-visibility role, you will quantify ROI, orchestrate cross‑functional teams, and mentor account colleagues while guiding executive-level engagements through major incidents and ongoing innovation.

Qualifications

• Experience in leading senior-level client conversations and decisions.
• Ability to translate complex technical concepts into business impact.
• Proven track record in enterprise SaaS environments.

Responsibilities

• Lead executive relationships and ensure ROI-driven value delivery for top accounts.
• Architect strategic success roadmaps aligning Salesforce capabilities with client objectives.
• Coordinate cross-functional teams across Sales, Product, and Engineering.
• Govern AI adoption and digital coworker initiatives with governance and ethics considerations.
• Mentor internal teams to scale enterprise account management and adoption.

Skills

Executive leadership

Strategic communication

SaaS domain knowledge

Cross-functional collaboration

C-level engagement

Job description

Salesforce is seeking a Customer Success Manager, Director to serve as a Strategic Value Partner for our most complex enterprise accounts in the UK. You will move beyond traditional account management to shape a holistic success strategy aligned with long-term business goals.

In this high-visibility role, you will quantify ROI, orchestrate cross‑functional teams, and mentor account colleagues while guiding executive-level engagements through major incidents and ongoing innovation.