Strategic Enterprise Customer Success Director

Brandwatch; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Benefits offered by this job

Life Assurance

Private Medical Insurance

Cycle to Work

Discounted Dining

Virtual GP

Employee Assistance Programme

Eye Care Test

Charitable Giving Program

Job summary

Cision is seeking a Customer Success Director in London to manage relationships with strategic clients and drive value from Brandwatch’s products.

You will own client relationships, ensure maximum product value, and advocate for customer needs. Strong communication and analytical skills are essential for success in this role, along with experience in managing strategic accounts in a SaaS environment.

The position offers a range of benefits, emphasizing a commitment to diversity and inclusion.

Qualifications

• Prior experience in a Senior Customer Success role or equivalent.
• Proven track record in increasing customer satisfaction and retention.
• Strong ability to build relationships with senior stakeholders.
• Experience working with global enterprise clients is a plus.
• Ability to drive value from a SaaS product suite.

Responsibilities

• Own the overall relationship and retention of strategic customers.
• Support adoption of Brandwatch technologies to achieve business goals.
• Become a trusted advisor and develop Brandwatch champions.
• Capture customer feedback and advocate internally.
• Establish strategic plans and support customers in achieving objectives.
• Analyze accounts for customer health risks and growth opportunities.

Skills

Customer Success

Relationship Management

Strategic Planning

SaaS Products

Communication Skills

Analytical Skills

Tools

Salesforce

Gainsight

Planhat

Job description

Cision is seeking a Customer Success Director in London to manage relationships with strategic clients and drive value from Brandwatch’s products.

You will own client relationships, ensure maximum product value, and advocate for customer needs. Strong communication and analytical skills are essential for success in this role, along with experience in managing strategic accounts in a SaaS environment.

The position offers a range of benefits, emphasizing a commitment to diversity and inclusion.