Commerce Cloud Customer Success Leader

Salesforce; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Disability Confident employer

Inclusive recruitment process

Job summary

Salesforce is seeking an experienced Success Manager to partner with customers, translate business needs into Salesforce value, and drive adoption across cloud solutions. You will synthesize governance and change management practices to secure executive sponsorship and align IT and business outcomes.

You will lead with a customer-centric mindset, build trusted advisor relationships, and collaborate with account teams to minimize risk while maximizing business impact across strategic accounts.

Qualifications

• 7–10 years of relevant industry experience.
• Deep knowledge of one or more LoBs (cloud/industry).
• Strong consulting skills; trusted advisor to drive business value.

Responsibilities

• Use the Customer Success Methodology to understand goals and accelerate value.
• Develop understanding of customers’ Salesforce implementation and evangelise capabilities.
• Guide customers on strategy, governance and change management processes.
• Identify risks and build risk mitigation plans with account teams.
• Build executive relationships with IT and business sponsors to deepen partnership.
• Network within accounts to help customers achieve goals and opportunities.

Skills

Salesforce product

Platform features

Governance understanding

Enterprise architecture

C-level conversations

Education

Degree or equivalent experience

Tools

Salesforce

Job description

Salesforce is seeking an experienced Success Manager to partner with customers, translate business needs into Salesforce value, and drive adoption across cloud solutions. You will synthesize governance and change management practices to secure executive sponsorship and align IT and business outcomes.

You will lead with a customer-centric mindset, build trusted advisor relationships, and collaborate with account teams to minimize risk while maximizing business impact across strategic accounts.