Enterprise Success Director — AI & ROI Strategy

Salesforce, Inc.; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Salesforce is seeking a Director-level Customer Success Manager to drive strategic value for our most complex enterprise accounts, aligning platform capabilities with long-term business outcomes and measurable ROI.

In this high-visibility role, you’ll lead cross-functional teams, guide executive-level engagements, govern AI integrations, and mitigate risks while delivering renewals and expansions across multi-year relationships.

Qualifications

• 10+ years in Customer Success or strategic leadership.
• Proven ability to influence at C-level and drive business outcomes.
• Deep understanding of AI, CRM and data-driven engagement strategies.

Responsibilities

• Executive management & ROI-driven engagement for signature accounts.
• Architect strategic success roadmaps aligning Salesforce evolution with client goals.
• Lead cross-functional teams across Sales, Product and Engineering.
• Govern AI integrations and establish ethical guardrails for enterprise AI.
• Identify and mitigate long-term risk using predictive insights.
• Provide crisis governance and executive communications during incidents.
• Mentor account teams to navigate high-stakes enterprise environments.

Skills

Customer success

Strategic leadership

SaaS platforms

Executive communication

Tools

AI fluency

CRM platforms

Data platforms

Job description

Salesforce is seeking a Director-level Customer Success Manager to drive strategic value for our most complex enterprise accounts, aligning platform capabilities with long-term business outcomes and measurable ROI.

In this high-visibility role, you’ll lead cross-functional teams, guide executive-level engagements, govern AI integrations, and mitigate risks while delivering renewals and expansions across multi-year relationships.