Strategic Enterprise CSM: Drive Adoption & Retention

Secure Code Warrior; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading software company in the UK is seeking an Enterprise Customer Success Manager to set the strategic vision for customers and drive product adoption. Candidates should have a strong background in customer success, account management, and experience in SaaS environments. You will collaborate with various teams, ensuring a positive customer experience while cultivating strong relationships at all organizational levels. This role offers an opportunity to impact customer satisfaction and retention significantly.

Qualifications

• Proven experience in customer success or account management.
• Experience within a SaaS or subscription enterprise software environment.
• Strong communication skills and ability to work with diverse teams.

Responsibilities

• Set vision and strategic plan for customer success.
• Drive product adoption and ensure customer satisfaction.
• Build relationships with multiple levels within customer organizations.

Skills

Customer success management

Account management

SaaS experience

Communication skills

Operational efficiency

Interpersonal skills

Education

Bachelor's degree

Job description

A leading software company in the UK is seeking an Enterprise Customer Success Manager to set the strategic vision for customers and drive product adoption. Candidates should have a strong background in customer success, account management, and experience in SaaS environments. You will collaborate with various teams, ensuring a positive customer experience while cultivating strong relationships at all organizational levels. This role offers an opportunity to impact customer satisfaction and retention significantly.