Strategic Enterprise Account Manager

Nurtur Ltd.; East Midlands; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Uncapped commission

25 days holiday

Birthday off

Private health scheme

Team events and socials

Death in service cover

Enhanced maternity pay

Free snacks and soft drinks

Free on-site parking

Job summary

Nurtur Ltd, a leading digital marketing and PropTech solution provider in the UK, is seeking a proactive Key Account Manager for a flagship enterprise client. You will manage day-to-day relationships, coordinate cross‑functional projects, and drive revenue growth while ensuring customer success.

Working with the Head of Key Accounts, you will develop strategic plans, monitor performance, and deliver proactive updates across the customer network.

Qualifications

• Experience in account management, customer success, client services or project coordination.
• Strong organisation and ability to balance projects, stakeholders and deadlines.
• Excellent written and verbal communication with confidence across stakeholder levels.
• A proactive, solution‑focused approach and the drive to see issues through to resolution.
• Attention to detail when managing actions, reporting and commitments.
• Commercial awareness and ability to identify retention and growth opportunities.
• Ability to collaborate across multiple departments and work independently.
• Comfortable using CRM systems, Microsoft Office and reporting tools.
• Willingness to travel throughout the UK, including occasional overnight stays.
• Full UK driving licence.

Responsibilities

• Support the Head of Key Accounts in managing and developing Nurtur’s strategic relationship with a flagship enterprise customer.
• Build relationships with the customer’s central team, regional stakeholders, individual offices and key decision-makers.
• Act as a primary contact for day-to-day account enquiries and requirements.
• Organise and attend customer meetings, performance reviews and strategic discussions.
• Own meeting follow-ups and customer communication through to completion.
• Identify emerging issues early and maintain high standards of service.
• Coordinate enterprise projects with Product, Development, Support, Marketing and Customer Success teams.
• Maintain project plans, milestones and deadlines.
• Monitor progress, communicate updates to stakeholders, and translate needs into internal actions.
• Support renewal, upsell and cross-sell opportunities with the wider business.
• Prepare customer performance reports, reviews and account updates.
• Maintain CRM records and track risks with mitigation plans.
• Develop knowledge of Nurtur products and support adoption across the customer’s locations.

Skills

Account management

Project coordination

Stakeholder management

CRM systems

Communication

Organisational skills

Commercial awareness

Team collaboration

Tools

CRM systems

Microsoft Office

Reporting tools

Job description

Nurtur Ltd, a leading digital marketing and PropTech solution provider in the UK, is seeking a proactive Key Account Manager for a flagship enterprise client. You will manage day-to-day relationships, coordinate cross‑functional projects, and drive revenue growth while ensuring customer success.

Working with the Head of Key Accounts, you will develop strategic plans, monitor performance, and deliver proactive updates across the customer network.