Key Account Manager

Nurtur Ltd.; East Midlands; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Uncapped commission

25 days holiday

Birthday off

Private health scheme

Team events and socials

Death in service cover

Enhanced maternity pay

Free snacks and soft drinks

Free on-site parking

Job summary

Nurtur Ltd, a leading digital marketing and PropTech solution provider in the UK, is seeking a proactive Key Account Manager for a flagship enterprise client. You will manage day-to-day relationships, coordinate cross‑functional projects, and drive revenue growth while ensuring customer success.

Working with the Head of Key Accounts, you will develop strategic plans, monitor performance, and deliver proactive updates across the customer network.

Qualifications

• Experience in account management, customer success, client services or project coordination.
• Strong organisation and ability to balance projects, stakeholders and deadlines.
• Excellent written and verbal communication with confidence across stakeholder levels.
• A proactive, solution‑focused approach and the drive to see issues through to resolution.
• Attention to detail when managing actions, reporting and commitments.
• Commercial awareness and ability to identify retention and growth opportunities.
• Ability to collaborate across multiple departments and work independently.
• Comfortable using CRM systems, Microsoft Office and reporting tools.
• Willingness to travel throughout the UK, including occasional overnight stays.
• Full UK driving licence.

Responsibilities

• Support the Head of Key Accounts in managing and developing Nurtur’s strategic relationship with a flagship enterprise customer.
• Build relationships with the customer’s central team, regional stakeholders, individual offices and key decision-makers.
• Act as a primary contact for day-to-day account enquiries and requirements.
• Organise and attend customer meetings, performance reviews and strategic discussions.
• Own meeting follow-ups and customer communication through to completion.
• Identify emerging issues early and maintain high standards of service.
• Coordinate enterprise projects with Product, Development, Support, Marketing and Customer Success teams.
• Maintain project plans, milestones and deadlines.
• Monitor progress, communicate updates to stakeholders, and translate needs into internal actions.
• Support renewal, upsell and cross-sell opportunities with the wider business.
• Prepare customer performance reports, reviews and account updates.
• Maintain CRM records and track risks with mitigation plans.
• Develop knowledge of Nurtur products and support adoption across the customer’s locations.

Skills

Account management

Project coordination

Stakeholder management

CRM systems

Communication

Organisational skills

Commercial awareness

Team collaboration

Tools

CRM systems

Microsoft Office

Reporting tools

Job description

Nurtur Ltd is a leading provider of digital marketing services, technology and innovative software solutions for the UK property industry. We work with some of the country’s largest estate agency groups, helping them generate opportunities, improve customer engagement and grow through technology, marketing solutions and AI-powered innovation.

The Role

We are looking for an ambitious, highly organised and commercially focused Key Account Manager to support the management and development of one of Nurtur’s flagship enterprise customers.

Working closely with the Head of Key Accounts, you will play a central role in managing the day-to-day relationship with a flagship enterprise customer, supporting its central leadership team, regional stakeholders and wider branch network. This varied role combines relationship management, project coordination, commercial account development and customer success.

You will ensure projects progress, customer commitments are delivered, opportunities are identified and stakeholders remain informed. You will become a trusted point of contact for the customer and internal Nurtur teams.

Key Responsibilities

Account & Relationship Management

• Support the Head of Key Accounts in managing and developing Nurtur’s strategic relationship with a flagship enterprise customer.
• Build strong working relationships with the customer’s central team, regional stakeholders, individual offices and key decision-makers.
• Act as a primary contact for day-to-day account enquiries, activities and requirements.
• Organise and attend customer meetings, performance reviews and strategic discussions.
• Own meeting follow-ups, agreed actions and customer communication through to completion.
• Identify emerging issues early and maintain excellent standards of customer service.

Project Management & Delivery

• Coordinate multiple enterprise customer projects with Product, Development, Support, Marketing and Customer Success teams.
• Maintain project plans, milestones, owners, expected delivery dates and next updates.
• Monitor progress, identify delays and proactively communicate accurate updates to stakeholders.
• Translate customer requirements and priorities into clear internal actions and commitments.
• Track responsibilities and deadlines, ensuring nothing is left without a clear owner.
• Support implementation and rollout of products, services and technology across the customer’s wider network.
• Escalate risks and delays with proposed actions and recovery plans.

Commercial Account Management

• Support the enterprise customer commercial strategy with a focus on retention, revenue protection and growth.
• Identify opportunities to grow product adoption and services across the customer’s wider network.
• Support renewals, commercial proposals and relevant account discussions.
• Monitor billing, subscriptions and account changes, working with internal teams to ensure accuracy.
• Progress upsell and cross-sell opportunities in collaboration with the wider business.
• Understand how Nurtur products and services contribute to the customer’s business objectives.

Reporting & Account Performance

• Prepare customer performance reports, business reviews and account updates.
• Track KPIs, product adoption, satisfaction and commercial performance.
• Maintain accurate CRM records of interactions, meetings, actions, opportunities and follow‑up dates.
• Maintain visibility of account risks and escalations, with mitigation plans and responsible owners.
• Provide regular updates to the Head of Key Accounts covering progress, achievements and priorities.
• Use account data to identify trends, demonstrate value and recommend improvements.

Product Adoption & Customer Success

• Develop strong knowledge of Nurtur products including LeadPro, Yomdel, digital marketing, communications and emerging AI services.
• Support adoption and effective use of Nurtur technology across the customer’s business units and locations.
• Coordinate training, demonstrations and onboarding where required.
• Collect customer feedback and collaborate with Product and Development on improvements.
• Support new technology launches and identify ways to improve processes and customer experience.

About You

Essential Skills & Experience

• Experience in account management, customer success, client services or project coordination.
• Strong organisation and ability to balance projects, stakeholders and deadlines.
• Excellent written and verbal communication with confidence across stakeholder levels.
• A proactive, solution‑focused approach and the drive to see issues through to resolution.
• Attention to detail when managing actions, reporting and commitments.
• Commercial awareness and ability to identify retention and growth opportunities.
• Ability to collaborate across multiple departments and work independently.
• Comfortable using CRM systems, Microsoft Office and reporting tools.
• Willingness to travel throughout the UK, including occasional overnight stays.
• Full UK driving licence.

Desirable Skills & Experience

• Experience in the UK estate agency, property or PropTech sector.
• Experience with enterprise customers, large corporate accounts or franchise networks.
• Knowledge of SaaS, digital marketing and marketing technology.
• Experience coordinating software implementation or development projects.
• Familiarity with project management tools and approaches.
• An interest in AI-powered technology and its application to business and marketing.
• Experience delivering training, presentations or business reviews.

What Success Looks Like

• Customer relationships: positive, professional engagement and excellent communication.
• Project delivery: clear ownership, realistic deadlines, accurate progress reporting and proactive updates.
• Account management: accurate CRM records, reports, action plans and customer documentation.
• Commercial performance: contribution to retention, revenue protection, adoption and growth.
• Customer satisfaction: prompt resolution and confidence in Nurtur’s delivery.
• Internal collaboration: effective coordination across teams to deliver agreed outcomes.

What’s in it for you?

• Competitive salary and uncapped commission: £35,000 basic with £45,000+ OTE.
• Generous holiday allowance: 25 days per year, increasing to 30 with service.
• Your birthday off each year.
• Private Health Scheme.
• Regular team events and company socials.
• Death in service cover.
• Enhanced maternity pay.
• Free snacks and soft drinks.
• Free on‑site parking.

Why Join Nurtur?

This is an opportunity to play an important role in one of Nurtur’s most significant customer partnerships. You will work with experienced account management and technology professionals, support innovative projects and help shape how AI, automation and digital technology transform the UK estate agency industry.

If you enjoy building relationships, solving problems, delivering projects and making a real impact on customer success, we’d love to hear from you.