Strategic Customer Success Manager, Payments & SaaS

EngineersOfAI; Greater London; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

Stripe in London is seeking a Senior Customer Success Manager to own post-sales engagements for Revenue and Finance Automation products. You will partner with account teams, executives, and product/engineering to maximize value, retention, and growth across complex global customers.

The role requires deep payments knowledge, a track record in SaaS or fintech, and the ability to advocate for customers while shaping product direction and strategic initiatives.

Qualifications

• 6+ years in a client-facing role with large, global organizations.
• Payments and/or fintech experience required.
• Experience with consumption-based SaaS products.
• Strong executive presence and presentation skills for multi-stakeholder meetings.
• History of success as a consultant, pre-sales, or technical account management.

Responsibilities

• Lead post-sale engagement, retention, and growth with account teams.
• Identify opportunities, drive business outcomes, ensure customer success.
• Build relationships with senior executives across business, product, engineering, finance, and IT.
• Evangelize customer success stories and processes.
• Articulate customer use cases and value; advocate to internal stakeholders.
• Drive overall account health including renewals, adoption, and satisfaction.

Skills

Client-facing

Payments industry experience

Fintech experience

SaaS (consumption-based)

Executive presence

Consulting / pre-sales

Job description

Stripe in London is seeking a Senior Customer Success Manager to own post-sales engagements for Revenue and Finance Automation products. You will partner with account teams, executives, and product/engineering to maximize value, retention, and growth across complex global customers.

The role requires deep payments knowledge, a track record in SaaS or fintech, and the ability to advocate for customers while shaping product direction and strategic initiatives.