Strategic Enterprise CSM & Payments Advisor

Stripe; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Stripe is seeking a motivated Customer Success Manager to oversee a book of enterprise customers. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

You will collaborate with sales, technical account managers, and operations to drive product, payments, and technical conversations. The role emphasizes meticulous account health, proactive engagement, and the ability to translate customer feedback into product

Qualifications

• 7+ years in a client-facing role, enterprise relationship management.
• Experience with technical products and large global organizations.
• Strong problem-solving and data-driven decision making.

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers.
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights.
• Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe.
• Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
• In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful.

Skills

Client-facing experience

Enterprise relationships

Technical product knowledge

Business acumen

Problem solving

Communication

Presentation skills

Executive presence

Time management

Job description

Stripe is seeking a motivated Customer Success Manager to oversee a book of enterprise customers. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

You will collaborate with sales, technical account managers, and operations to drive product, payments, and technical conversations. The role emphasizes meticulous account health, proactive engagement, and the ability to translate customer feedback into product