Stripe Payments Platform Lead — B2C Growth (London)

Overleaf Enterprise; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

Digital Science is seeking a Payment Platform Manager to own the B2C payments ecosystem end-to-end, focusing on Stripe and adjacent platforms. You will act as internal product owner, drive optimization and conversion, manage payment risk and compliance, and develop commercial relationships with Stripe and other vendors.

Based in London or nearby, you’ll join a team that values innovation, collaboration, and data-driven decision-making, with occasional office visits twice per month to collaborate

Qualifications

• 3–5+ years of experience in payment operations, e-commerce, or fintech.
• Deep working expertise with Stripe, including Billing, Radar, and Sigma (or equivalent payment platform tooling).
• Data-driven, with working proficiency in SQL and BI/analytics tools.
• Technically fluent and operationally rigorous, comfortable working with engineering and product teams on payment integrations.
• Strong communicator, able to translate payment performance into clear commercial and financial narratives.

Responsibilities

• Act as internal product owner for Stripe, Recurly, and PayPal — and as Digital Science's primary point of contact for Stripe.
• Document and maintain standard operating procedures — for payment platform configuration, integrations, and change management.
• Monitor and improve checkout authorisation rates and overall payment conversion.
• Lead the rollout of Alternative Payment Methods — (e.g. Apple Pay, Google Pay, UPI, Pix) to widen coverage and improve conversion in relevant markets.
• Own retry and dunning logic for failed payments — and support foreign exchange strategy for cross-border payment flows.
• Manage dispute and chargeback processes — and configure and monitor fraud tooling (e.g. Stripe Radar, 3D Secure) to balance fraud prevention with conversion.
• Own PCI-DSS compliance for payment processing — and triage and resolve causes of conversion drop-off.
• Own and develop the commercial relationship with Stripe and other payment vendors — including contract and pricing discussions.
• Build cost-benefit analyses for payment infrastructure decisions — such as the business case for an EU Stripe instance.
• Partner with Revenue Operations, Product, and B2C Commercial teams — to align payment strategy with commercial and product priorities.
• Provide payment analytics and reporting — to Finance Business Partnering and B2C leadership to support decision-making.
• Act as project owner for the phased extension of payment platform ownership — across Recurly, PayPal, and any adjacent B2B payment adjacencies as they arise.
• Identify and implement process improvements and automation opportunities — within payment operations.

Skills

Stripe expertise

SQL

Data analytics

Cross-functional collaboration

Communication skills

Tools

Stripe Billing

Stripe Radar

Stripe Sigma

Job description

Digital Science is seeking a Payment Platform Manager to own the B2C payments ecosystem end-to-end, focusing on Stripe and adjacent platforms. You will act as internal product owner, drive optimization and conversion, manage payment risk and compliance, and develop commercial relationships with Stripe and other vendors.

Based in London or nearby, you’ll join a team that values innovation, collaboration, and data-driven decision-making, with occasional office visits twice per month to collaborate