Strategic Customer Success Manager, Life Sciences Software

Sapio Sciences; Plymouth; On-site; GBP 45,000 - 65,000; Full time

Job summary

Sapio Sciences is seeking a Customer Success Manager to deliver strategic guidance, foster strong client relationships, and ensure long-term value realization of our lab informatics platform. You will work closely with customers and internal teams to identify needs, drive adoption, and deliver exceptional experiences.

Seeking 10+ years in customer success within scientific software industries, with strong communication and problem-solving skills, and willingness to travel internationally as

Qualifications

• Empathetic communication and problem-solving to support customers.
• Experience in customer success in life sciences is required.
• Ability to understand scientific language and translate customer needs.

Responsibilities

• Customer Relationship Management: build trust, manage accounts, and monitor KPIs.
• Onboarding and orientation: guide new customers through adoption and deployment plans.
• Customer Support: proactively resolve issues and drive adoption and retention.
• Customer Education and Advocacy: educate customers on features, best practices, and tips.
• Hospitality-driven engagement: design personable, helpful touchpoints.

Skills

Empathetic communication

Problem-solving

Organizational skills

Team-oriented mindset

CRM proficiency

Global travel

Education

Bachelor’s degree in Bioinformatics / Laboratory informatics

Job description

Sapio Sciences is seeking a Customer Success Manager to deliver strategic guidance, foster strong client relationships, and ensure long-term value realization of our lab informatics platform. You will work closely with customers and internal teams to identify needs, drive adoption, and deliver exceptional experiences.

Seeking 10+ years in customer success within scientific software industries, with strong communication and problem-solving skills, and willingness to travel internationally as