Strategic Customer Success Lead – Life Sciences Software

Sapio Sciences; Preston; On-site; GBP 52,000 - 78,000; Full time

Job summary

Sapio Sciences is seeking an experienced Customer Success Manager to build strong relationships with clients, drive adoption of the Sapio platform, and grow value over the contract lifecycle. You will collaborate with customers and internal teams to anticipate needs, guide onboarding, and deliver exceptional experiences.

With a focus on data management, lab informatics, and AI-enabled workflows, you’ll help customers realize ongoing value, monitor health metrics, and support expansion

Qualifications

• Bachelor’s degree in Bioinformatics/Laboratory informatics, Life Sciences, Scientific computing or related field.
• 10+ years in customer success/account management in scientific software industries.
• Experience with customer success in life sciences software environments.

Responsibilities

• Manage customer relationships and ensure success metrics are tracked and reported.
• Guide onboarding and ensure a smooth post-sale handover to delivery teams.
• Develop and execute customer success plans to drive adoption, retention and expansion.
• Advocate for customers internally and collaborate across departments to address needs.
• Drive customer education via workshops, webinars and check-ins to maximise product value.
• Proactively monitor accounts and deliver proactive, empathetic support.

Skills

Empathetic communication

Problem solving

Organizational skills

Team collaboration

CRM proficiency

Global travel

Education

Bachelor's degree in Bioinformatics/ life sciences or related field

Job description

Sapio Sciences is seeking an experienced Customer Success Manager to build strong relationships with clients, drive adoption of the Sapio platform, and grow value over the contract lifecycle. You will collaborate with customers and internal teams to anticipate needs, guide onboarding, and deliver exceptional experiences.

With a focus on data management, lab informatics, and AI-enabled workflows, you’ll help customers realize ongoing value, monitor health metrics, and support expansion