Strategic Customer Success Lead - Life Sciences Software

Sapio Sciences; Southampton; On-site; GBP 52,000 - 78,000; Full time

Job summary

Sapio Sciences in Southampton is seeking an experienced Customer Success Manager to build trusted relationships, drive adoption of our lab informatics platform, and deliver measurable value for life-sciences clients. You’ll work with customers and internal teams to anticipate needs, map success plans, and ensure long-term satisfaction.

You will guide onboarding, monitor health metrics, develop account plans with the Commercial team, and identify new value opportunities.

Qualifications

• Empathetic communication and strong interpersonal skills.
• Problem-solving and solution-oriented mindset.
• Excellent organizational and multi-tasking abilities.
• Collaborative, team-oriented approach.
• Proficiency with CRM and customer-success tools.
• Willingness to travel to client sites (global travel).

Responsibilities

• Manage customer relationships and drive adoption of Sapio’s platform.
• Develop and execute customer success plans and KPI tracking.
• Guide onboarding and ensure smooth handover to post-sale teams.
• Proactively monitor customer health metrics and mitigate risks.
• Collaborate with Commercial team to align accounts and messaging.
• Act as customer advocate across internal teams to improve experience.

Education

Bachelor’s degree in Bioinformatics / Laboratory informatics / Life Sciences

Tools

CRM tools

Job description

Sapio Sciences in Southampton is seeking an experienced Customer Success Manager to build trusted relationships, drive adoption of our lab informatics platform, and deliver measurable value for life-sciences clients. You’ll work with customers and internal teams to anticipate needs, map success plans, and ensure long-term satisfaction.

You will guide onboarding, monitor health metrics, develop account plans with the Commercial team, and identify new value opportunities.