Strategic Customer Success Lead, Life Sciences Software

Sapio Sciences; Wakefield; On-site; GBP 65,000 - 100,000; Full time

Job summary

Sapio Sciences is seeking an experienced Customer Success professional to deliver strategic, outcome-focused support for our scientific software platform. You will foster strong customer relationships, guide onboarding, and drive adoption across life sciences teams.

The role emphasizes proactive success planning, KPI tracking, and collaboration with internal teams to maximize customer value and long-term partnerships. Travel to client sites is expected as needed.

Qualifications

• Bachelor’s degree in Bioinformatics / Laboratory informatics, IT with scientific applications, Life Sciences, Scientific computing or Data Management.
• 10+ years in customer success or account management roles in scientific software industries.

Responsibilities

• Manage customer relationships and drive customer health KPIs.
• Guide onboarding and ensure smooth post-sale deployment and adoption.
• Develop customer success plans to drive adoption, satisfaction and retention.
• Collaborate with Commercial team to align activities across the customer lifecycle.
• Escalate and resolve customer issues with a solution-focused approach.

Skills

Empathetic communication

Problem-solving

Organizational skills

Team-oriented mindset

CRM proficiency

Global travel

Education

Bachelor’s degree in Bioinformatics / Laboratory informatics or related field

Job description

Sapio Sciences is seeking an experienced Customer Success professional to deliver strategic, outcome-focused support for our scientific software platform. You will foster strong customer relationships, guide onboarding, and drive adoption across life sciences teams.

The role emphasizes proactive success planning, KPI tracking, and collaboration with internal teams to maximize customer value and long-term partnerships. Travel to client sites is expected as needed.