Strategic CSM for Life Sciences Software

Sapio Sciences; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Job summary

Sapio Sciences seeks an experienced Customer Success Manager to cultivate strategic relationships with clients in the life sciences sector. The role focuses on guiding onboarding, driving adoption, and maximizing value from Sapio’s lab informatics platform.

You will collaborate with sales, product, and support teams to ensure customer satisfaction and long-term success. The ideal candidate has 10+ years in customer success within scientific software, excellent communication, and a passion for

Qualifications

• Bachelor’s degree in Bioinformatics, Laboratory informatics, Life Sciences or related field.
• Experience in Customer Success in Life Sciences: 10+ years in science software industries.

Responsibilities

• Manage customer relationships and monitor customer health metrics.
• Guide onboarding and ensure post-sale alignment with Sapio deployment plans.
• Develop and execute customer success plans to drive adoption and retention.
• Educate customers through workshops and webinars, advocating for product best practices.
• Collaborate with cross-functional teams to deliver customer value.

Skills

Empathetic communication

Problem-solving

Organizational skills

Team-oriented mindset

CRM proficiency

Global travel

Education

Bachelor’s degree in Bioinformatics / Laboratory informatics / IT with scientific applications / Life Sciences / Scientific computing or Data Management

Tools

CRM software

Job description

Sapio Sciences seeks an experienced Customer Success Manager to cultivate strategic relationships with clients in the life sciences sector. The role focuses on guiding onboarding, driving adoption, and maximizing value from Sapio’s lab informatics platform.

You will collaborate with sales, product, and support teams to ensure customer satisfaction and long-term success. The ideal candidate has 10+ years in customer success within scientific software, excellent communication, and a passion for