Strategic Customer Success Lead for Life Sciences Software

Sapio Sciences; Bolton; On-site; GBP 42,000 - 62,000; Full time

Job summary

Sapio Sciences is seeking an experienced Customer Success Manager to build trusted partnerships with our life sciences clients. You’ll guide onboarding, drive value realization, and help customers achieve strategic outcomes with our lab informatics platform.

Join a collaborative team and work across accounts to expand usage, collect feedback, and influence product evolution while traveling as required to client sites.

Qualifications

• Bachelor’s degree in Bioinformatics or Life Sciences or related field.
• Experience in Customer Success in Life Sciences or scientific software.
• Strong communication and relationship-building skills.

Responsibilities

• Manage customer relationships and drive adoption of Sapio solutions.
• Collaborate with internal teams to ensure customer needs are met.
• Monitor success metrics and report on KPIs for customers.

Skills

Empathetic communication

Problem solving

Organizational skills

CRM proficiency

Travel readiness

Education

Bachelor’s degree in Bioinformatics or Life Sciences

Tools

Salesforce

Job description

Sapio Sciences is seeking an experienced Customer Success Manager to build trusted partnerships with our life sciences clients. You’ll guide onboarding, drive value realization, and help customers achieve strategic outcomes with our lab informatics platform.

Join a collaborative team and work across accounts to expand usage, collect feedback, and influence product evolution while traveling as required to client sites.