Strategic Customer Success Manager – Life Sciences SaaS

Sapio Sciences; Coventry; On-site; GBP 42,000 - 64,000; Full time

Job summary

Sapio Sciences is seeking an experienced Customer Success Manager to protect and grow strategic client relationships in the scientific software space. You will guide onboarding, drive adoption, and partner with cross-functional teams to expand Sapio's value realization for clients.

You will monitor customer health, develop success plans, and identify opportunities for value delivery across our lab informatics platform.

Qualifications

• Empathetic communication and strong interpersonal skills are essential.
• Ability to develop customer success plans and measure KPIs.
• Experience in life sciences software is a plus.

Responsibilities

• Manage customer relationships and act as customer advocate across internal teams.
• Guide onboarding and ensure successful deployment of Sapio solutions.
• Develop customer success plans to drive adoption and retention.
• Monitor customer health metrics and report insights to management.
• Identify opportunities for Sapio to deliver additional value.
• Collaborate with Commercial to align account plans with client goals.

Skills

Empathetic communication

Problem solving

Organizational skills

Team oriented

CRM proficiency

Travel

Education

Bachelor’s degree in Bioinformatics/ Laboratory informatics or related field

Tools

CRM software

Job description

Sapio Sciences is seeking an experienced Customer Success Manager to protect and grow strategic client relationships in the scientific software space. You will guide onboarding, drive adoption, and partner with cross-functional teams to expand Sapio's value realization for clients.

You will monitor customer health, develop success plans, and identify opportunities for value delivery across our lab informatics platform.