Strategic CS Manager - Life Sciences Platform

Sapio Sciences; South Shields; On-site; GBP 45,000 - 75,000; Full time

Job summary

Sapio Sciences seeks an experienced Customer Success professional to foster strategic relationships with customers and guide onboarding, adoption, and long-term value realization. You will work with internal teams to align Sapio’s lab informatics solutions with client goals and KPIs, ensuring customer satisfaction and growth across global accounts.

Ideal candidates bring 10+ years in scientific software customer success, strong communication, and a proactive, empathetic approach to solving

Qualifications

• Bachelor’s degree in Bioinformatics, Life Sciences, Scientific computing, or related field.
• 10+ years in customer success or account management within scientific software industries are preferred.

Responsibilities

• Manage customer relationships and ensure high satisfaction and value realization.
• Drive onboarding, adoption, and long-term success through tailored customer success plans.
• Collaborate with Commercial and Product teams to align customer goals with Sapio solutions.
• Monitor customer health metrics and report KPIs to leadership.
• Advocate for customers internally to improve products and processes.

Skills

Empathetic communication

Problem solving

Organizational skills

Team-oriented

CRM proficiency

Global travel

Education

Bachelor’s degree in Bioinformatics/ Life Sciences/ scientific computing

Tools

CRM software

Job description

Sapio Sciences seeks an experienced Customer Success professional to foster strategic relationships with customers and guide onboarding, adoption, and long-term value realization. You will work with internal teams to align Sapio’s lab informatics solutions with client goals and KPIs, ensuring customer satisfaction and growth across global accounts.

Ideal candidates bring 10+ years in scientific software customer success, strong communication, and a proactive, empathetic approach to solving