Senior Life Sciences Customer Success Manager

Sapio Sciences; Coalville; On-site; GBP 65,000 - 90,000; Full time

Job summary

Sapio Sciences is seeking an experienced Customer Success Manager to drive value for life sciences clients. You will foster trusted relationships, guide onboarding, and monitor customer health to ensure ongoing satisfaction and renewal.

You will collaborate with product, engineering and commercial teams to identify expansion opportunities and deliver measurable outcomes across the Sapio platform.

Qualifications

• Bachelor’s degree in a relevant field.
• 10+ years in customer success or account management in scientific software.
• Experience in Life Sciences and customer-facing roles.

Responsibilities

• Manage customer relationships and drive adoption with KPIs.
• Develop account plans and align with client goals.
• Guide onboarding and ensure successful deployment.
• Proactively monitor accounts and resolve issues.
• Collaborate with internal teams to deliver value.

Skills

Empathetic Communication

Problem-Solving

Organizational Skills

Team-Oriented Mindset

CRM proficiency

Global travel

Education

Bachelor’s degree in Bioinformatics/ Laboratory informatics, Information technology with scientific applications, Life Sciences, Scientific computing or Data Management

Job description

Sapio Sciences is seeking an experienced Customer Success Manager to drive value for life sciences clients. You will foster trusted relationships, guide onboarding, and monitor customer health to ensure ongoing satisfaction and renewal.

You will collaborate with product, engineering and commercial teams to identify expansion opportunities and deliver measurable outcomes across the Sapio platform.