Strategic Customer Success Manager – Lab Informatics

Sapio Sciences; Park Central; On-site; GBP 60,000 - 85,000; Full time

Job summary

Sapio Sciences is seeking an experienced Customer Success Manager to foster strong relationships with customers and ensure successful onboarding, adoption, and value realization of our lab informatics platform. You will work closely with customers and internal teams, driving customer health metrics and ongoing satisfaction across the partnership.

The role emphasizes empathy, proactive problem solving, and strategic collaboration to expand Sapio’s impact within client accounts.

Qualifications

• Bachelor's degree in Life Sciences or related field.
• 10+ years in customer success or account management in scientific software industries.

Responsibilities

• Manage customer relationships and drive onboarding, adoption, and retention.
• Develop customer success plans and KPIs; report on health metrics to leadership.
• Coordinate with internal teams to ensure customer voice is heard and needs are met.
• Drive opportunities for Sapio to deliver value and support account plans.

Skills

Empathetic communication

Problem solving

Organizational skills

Team oriented

CRM tools

Travel willingness

Education

Bachelor's degree in Life Sciences or related field

Job description

Sapio Sciences is seeking an experienced Customer Success Manager to foster strong relationships with customers and ensure successful onboarding, adoption, and value realization of our lab informatics platform. You will work closely with customers and internal teams, driving customer health metrics and ongoing satisfaction across the partnership.

The role emphasizes empathy, proactive problem solving, and strategic collaboration to expand Sapio’s impact within client accounts.