Customer Success Leader, Lab Informatics & Life Sciences

Sapio Sciences; Wollaton; On-site; GBP 45,000 - 65,000; Full time

Job summary

Sapio Sciences is searching for an experienced Customer Success Manager in the UK to foster long-term partnerships with scientific clients. You will guide onboarding, manage relationships, monitor health metrics, and advocate for customers across internal teams.

The role emphasizes empathy, strategic thinking, and cross-functional collaboration to maximize value realization and renewal opportunities for Sapio’s lab informatics platform.

Qualifications

• Bachelor’s degree in Bioinformatics/Laboratory informatics, Life Sciences, Scientific computing or related field.
• 10+ years of experience in customer success or account management in scientific software industries.
• Strong interpersonal and empathic communication skills; ability to manage multiple customers.

Responsibilities

• Customer Relationship Management: build strong customer relationships and drive customer health metrics.
• Onboarding and Orientation: guide new customers and ensure successful deployment.
• Customer Support and Issue Resolution: proactively address challenges and deliver solutions.
• Customer Education and Advocacy: educate customers on features and best practices; drive advocacy.
• Hospitality-Driven Engagement: design personable, concierge-style touchpoints with customers.

Skills

Empathetic communication

Problem solving

Organizational skills

Team-oriented mindset

CRM tools

Survey data analysis

Global travel

Education

Bachelor’s degree in Bioinformatics/Laboratory informatics/Life Sciences/Scientific computing

Tools

CRM tools

Data analysis software

Job description

Sapio Sciences is searching for an experienced Customer Success Manager in the UK to foster long-term partnerships with scientific clients. You will guide onboarding, manage relationships, monitor health metrics, and advocate for customers across internal teams.

The role emphasizes empathy, strategic thinking, and cross-functional collaboration to maximize value realization and renewal opportunities for Sapio’s lab informatics platform.