Strategic Customer Success Manager – Lab Informatics

Sapio Sciences; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Sapio Sciences is seeking an experienced Customer Success professional to guide strategic customer relationships and drive ongoing value from our lab informatics platform. You will partner with customers and internal teams to ensure adoption, renewal, and growth across scientific customers.

The successful candidate will have a Bachelor’s in a life sciences or related field, strong communication skills, CRM proficiency, and 10+ years in life sciences software customer success or account

Qualifications

• Empathetic communication and relationship-building with customers in life sciences software.
• Strong problem-solving to address customer needs and drive outcomes.
• Experience using CRM systems to manage health scores, onboarding, and adoption initiatives.

Responsibilities

• Manage customer relationships and drive renewals and expansions.
• Guide onboarding and kickoff with new customers and ensure successful deployment of Sapio solutions.
• Monitor customer health and KPIs, report insights, and coordinate with product and sales teams.

Skills

Empathetic communication

Problem solving

Organizational skills

Team oriented

CRM proficiency

Travel flexibility

Education

Bachelor’s degree in Bioinformatics/ Laboratory informatics, IT with scientific applications, Life Sciences, Scientific computing or Data Management, Hospitality, Communications or Public Relations

Job description

Sapio Sciences is seeking an experienced Customer Success professional to guide strategic customer relationships and drive ongoing value from our lab informatics platform. You will partner with customers and internal teams to ensure adoption, renewal, and growth across scientific customers.

The successful candidate will have a Bachelor’s in a life sciences or related field, strong communication skills, CRM proficiency, and 10+ years in life sciences software customer success or account